Seafreight Export Coordinator

Hellmann Worldwide Logistics

. Coordinate product shipments to ensure service commitments are achieved and maintained according to client requirements and company objectives .

Posted 9/29/2026full-timeUnited StatesMid-LevelSenior💰 $29 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating product shipments, ensuring compliance with regulations, and maintaining effective communication with customers and vendors. Proficient in shipping documentation, freight forwarding processes, and customer relationship management.

Highest-signal resume keywords

Freight Forwarding ExperienceShipping Documentation ProficiencyMicrosoft Office Suite ProficiencyRegulatory Compliance KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping CoordinationFreight Rate CalculationDenied Party ScreeningMaster Agent Settlement InvoicingShipment Milestone Tracking

Soft Skills

Written CommunicationVerbal CommunicationProblem-SolvingCustomer Service

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointEmail

Certifications & Qualifications

Associate’s DegreeIndustry Related Course Completion

Industry Keywords

Seafreight ExportIncotermsShipping InstructionsCommercial DocumentationService Agreements

About the role

Key responsibilities & impact

Coordinate product shipments to ensure service commitments are achieved and maintained according to client requirements and company objectives
Serve as liaison with customers, vendors, and government agencies for seafreight export activities
Handle shipment-level communication regarding delays, billing, new shipment requests, and shipping instructions
Process shipments in compliance with company procedures, customer requirements, and regulations
Perform credit checks before arranging transportation
Place and process booking requests according to service agreements and routing guides
Schedule recurring customer bookings to ensure truck and vessel capacity
Dispatch arranged pickups and communicate information for non-arranged pickups
Submit insurance purchase requests when requested
Secure and validate commercial and regulatory documentation
Enter and check addresses and contacts for Denied Party Screening
Send shipping instructions to carriers before cut-off
Verify and confirm additional charges, including waiting time, demurrage, and detention
Enter and update shipment milestone tracking events
Create Master Agent Settlement / Profit Share invoices
Archive documentation and audit files for accuracy and completeness
Communicate additional charges to customers to prevent invoice disputes
Ensure timely shipment transfer to destination offices and coordinate with destination teams
Escalate recurring carrier/vendor service issues to the supervisor
Consult the supervisor regarding non-standard services or pricing
Develop and maintain customer standard operating procedures with Account Management and Sales
Identify client volume trends and escalate as needed
Maintain service relationships with customers, carriers, and vendors
Monitor customer profitability and escalate pricing or service adjustments to product and sales management
Perform other duties as assigned
No direct reports

Requirements

What you’ll need

Associate’s Degree (A.A.) from a two-year college, or equivalent combination of education and work experience considered in lieu of the educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient in world geography, shipping documentation, and Incoterms preferred
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
Ability to perform the essential duties satisfactorily
Ability to work with various office equipment and meet the stated physical demands

Benefits

Comp & perks

Competitive health and welfare programs
401(k)-retirement savings plan
Opportunities for tuition assistance
Incentive compensation for eligible positions