Senior Manager, Client Success

Hello Heart

. Lead strategic Fortune 500 accounts with end-to-end ownership of the client lifecycle, including member adoption, account retention, and growth .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $145,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Fortune 500 accounts with a focus on customer success, retention, and growth. Proficient in utilizing AI tools to enhance productivity and drive strategic customer initiatives.

Highest-signal resume keywords

Enterprise Customer Success ExperienceAccount Management for Fortune 500 ClientsFluency in AI Tools and AgentsStrategic Customer Growth and RetentionStrong Communication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account RetentionCustomer RenewalsData AnalysisProduct Roadmap PlanningUser Experience IdentificationRevenue GrowthCustomer Relationship ManagementHealth Care Ecosystem KnowledgeARR Goal AchievementWorkflow Execution

Soft Skills

Influencing Senior StakeholdersIntellectual CuriosityOrganizational SkillsAdaptabilityEntrepreneurial Mindset

Industry Keywords

Fortune 500C-Suite RelationshipsCustomer Lifecycle ManagementStrategic Account GrowthEmployer Health Care Ecosystems

About the role

Key responsibilities & impact

Lead strategic Fortune 500 accounts with end-to-end ownership of the client lifecycle, including member adoption, account retention, and growth
Build credibility, influence senior stakeholders, and establish trusted relationships with Fortune 500 client leaders
Articulate and present the Hello Heart value proposition
Own customer renewals, revenue retention, and growth
Develop C-Suite customer relationships to gain insight into company goals and strategies
Contribute to product roadmap planning as the customer and user voice
Partner with the product team to identify the ideal user experience
Champion new product offerings with customers

Requirements

What you’ll need

Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
4+ years of enterprise customer success and/or account management experience
Proven track record managing large, complex Fortune 500 employer clients
Deep understanding of employer health care ecosystems and renewal cycles
Ability to develop strategic customer strategies to support customer growth and retention
Willingness to ask hard questions, challenge assumptions, and surface risks
Intellectual curiosity and hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities
Proven track record exceeding ARR goals and client satisfaction across a book of business
Ability to work with multiple functions within the company and effectively escalate strategically impactful matters to leadership
Stellar written and verbal communication and presentation skills
Highly organized, able to multitask, and adaptable to change
Entrepreneurial, self-sufficient, and able to thrive in fast-paced environments
Willingness to travel up to 40% for client engagement, executive relationship building, and strategic account growth

Benefits

Comp & perks

Positive, diverse, and supportive culture
Collaborative, creative, and courageous work environment