Hello Heart

Revenue Operations

• Design and maintain GTM reporting dashboards and KPI frameworks in Salesforce and AI tools including Claude
• Deliver executive-ready strategic analysis that anticipates pipeline risk, coverage gaps, and opportunities
• Turn recurring analyses into durable, self-serve workflows
• Deliver accurate forecasting and KPI tracking by ensuring accurate, complete, and standardized data
• Serve as the primary operational partner to GTM leaders for process design, documentation, and management
• Collaborate with GTM Enablement on change management, including training, documentation, and adoption tracking
• Translate business requirements into technical specifications for Salesforce development
• Act as the bridge between GTM teams and developers, protecting against scope creep and solutions that miss business needs
• Manage cross-tool reporting across Salesforce, Gong, Salesloft, Highspot, and connected platforms
• Use AI to transform revenue operations processes and provide actionable insights to the GTM team

Senior Manager, Revenue Operations

Customer Success Manager

• Lead strategic Fortune 500 accounts with end-to-end ownership of the client lifecycle, including member adoption, account retention, and growth
• Build credibility, influence senior stakeholders, and establish trusted relationships with Fortune 500 client leaders
• Articulate and present the Hello Heart value proposition
• Own customer renewals, revenue retention, and growth
• Develop C-Suite customer relationships to gain insight into company goals and strategies
• Contribute to product roadmap planning as the customer and user voice
• Partner with the product team to identify the ideal user experience
• Champion new product offerings with customers

Senior Manager, Client Success

Vice President

• Develop and execute Hello Heart’s enterprise marketing strategy aligned with growth and commercial objectives
• Lead a high-performing marketing team tied to pipeline, market awareness, and ROI
• Build and drive integrated B2B demand generation across digital, email, content, events, paid media, and account-based programs
• Partner with Sales and Regional VPs to generate qualified pipeline
• Translate market, buyer, and competitive insights into positioning, messaging, and go-to-market strategies
• Own enterprise messaging and campaign calendar across marketing, digital, and client-facing touchpoints
• Develop sales enablement assets including presentations, proposal templates, case studies, product fact sheets, competitive documents, and videos
• Collaborate with channel and strategic partnership teams on joint positioning, co-marketing, and go-to-market programs
• Lead conferences, industry events, executive engagement, and product or solution launches
• Establish, monitor, and report KPIs including influenced pipeline, MQLs, CAC, ROI, and conversion rates
• Use data and experimental testing to optimize campaign performance continuously

Senior Manager, Revenue Operations

Senior Manager, Client Success

Vice President – Enterprise Marketing