Strategic Account Manager

Hello Patient

. Own the health, retention, and growth of customer accounts from signature through post-go-live .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong ability to analyze data and communicate value effectively. Proficient in collaborating with cross-functional teams and managing customer relationships throughout the lifecycle.

Highest-signal resume keywords

Account ManagementCustomer SuccessData AnalysisCross-Functional CollaborationHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data StorytellingPerformance ReportingROI ModelingSQLBI ToolsCall Center MetricsSpreadsheetsDashboards

Soft Skills

Strong CommunicationAttention to DetailProactive Problem SolvingAdaptability

Tools & Technologies

AI ToolsAutomation Tools

Industry Keywords

HealthcareHealth TechPractice OperationsRevenue CyclePatient Scheduling

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the health, retention, and growth of customer accounts from signature through post-go-live
Serve as the primary relationship holder and trusted advisor for assigned accounts
Monitor agent performance, including containment, transfers, reschedule, cancel, and confirm rates
Review call logs and transfers to identify shortcomings and suggest call-flow fixes
Convert issues into tickets for Product and Engineering, track resolution, and update customers
Run regular customer check-ins and program reviews and send status recaps
Support customers through soft launch, go-live, and ongoing agent updates
Collaborate with Product, Engineering, QA, Sales, and Solutions
Participate in onsite visits, whiteboarding sessions, and industry events
Build recurring performance reports and explain Mia's value to customers
Build ROI models from customer data and present value stories to customer leadership
Identify expansion opportunities and help Sales and Solution Engineers scope them
Support order forms, renewals, and invoicing follow-up

Requirements

What you’ll need

3+ years in account management, customer success or a similar client-facing role
Strong written and verbal communication
Ability to turn data into a clear story about value
Ability to collaborate with cross-functional teams and wear multiple hats
Strong attention to detail
Comfort working with spreadsheets and dashboards and explaining metrics
Proactive and comfortable with ambiguity
Ability to adapt quickly in a fast-paced startup
Preferred: experience in healthcare, health tech or working with medical practices
Preferred: daily use of AI or automation tools
Preferred: background in practice operations, revenue cycle or patient scheduling
Preferred: exposure to SQL, BI tools or call center metrics
Willingness to travel approximately 30% for customer visits and industry events
Ability to commit to a minimum of 50 hours per week
Ability to work from the office a minimum of 4 days per week
Must answer whether visa sponsorship will be required to work in the United States

Benefits

Comp & perks

Meaningful ownership/equity in a fast-growing healthtech startup