Programme Coordinator, Salesforce – Events

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. Take day-to-day ownership of the shared programme inbox and respond promptly to queries .

Posted 11/5/2026contractRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and organizational skills with a focus on managing shared inboxes, responding to stakeholder queries, and maintaining accurate records in Salesforce. Proficient in handling multiple priorities and ensuring effective communication with internal and external contacts.

Highest-signal resume keywords

Salesforce ManagementStrong Written CommunicationOrganizational SkillsProactive Problem SolvingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementCRM SystemsAudience Information ManagementEvent AdministrationData Administration

Soft Skills

Attention to DetailProfessional CommunicationIndependenceProactivity

Tools & Technologies

Salesforce

Industry Keywords

Programme ManagementEvent LogisticsParticipant FeedbackMarketing Preferences

About the role

Key responsibilities & impact

Take day-to-day ownership of the shared programme inbox and respond promptly to queries
Manage enquiries from programme participants and external contacts about event information, joining details, Teams links and practical matters
Respond to internal colleagues and relationship teams about programme membership and adding new participants
Direct complex queries to the appropriate programme team member while retaining ownership of follow-up and resolution
Use agreed guidance, standard responses and processes to provide a consistent experience
Identify recurring queries and help develop FAQs, templates or process improvements
Maintain accurate programme records in Salesforce
Check programme inclusion, create new contacts and support adding appropriate individuals
Update contact information, marketing consent records, programme and campaign information
Support audience reviews and identify contacts requiring further action or data updates
Produce and maintain accurate attendee lists, including organisation and role information
Keep attendee lists current as registrations and cancellations are received and circulate updated lists
Support pre-event administration and participant queries
Liaise with internal teams and suppliers on straightforward event logistics
Update Salesforce campaigns and attendee statuses after events
Collate and share participant feedback with the programme team
Complete outstanding audience and data administration arising from events
Support follow-up queries from participants and internal stakeholders

Requirements

What you’ll need

Strong administrative and organisational skills, with excellent attention to detail
Comfortable managing a shared inbox and responding professionally to both internal and external stakeholders
Confident working with databases, CRM systems and large volumes of audience information
Able to manage multiple requests and priorities independently and follow tasks through to completion
Strong written communication skills and confidence dealing with senior stakeholders and clients
Proactive approach, with the ability to spot issues and resolve straightforward queries without requiring constant direction
Previous experience using Salesforce, particularly managing contacts, marketing preferences and campaigns
Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship

Benefits

Comp & perks

Potential contract extension
Remote work setup
Occasional on-site support at London events may be requested on an ad hoc basis