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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing large care provider accounts and enhancing customer success through effective communication and collaboration. Proficient in training teams on care software and improving operational processes in healthcare settings.
Highest-signal resume keywords
Account ManagementHealthcare ExperienceCustomer Success ManagementCommunication SkillsCRM System Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthCare Operations ManagementNumerical AptitudeDigital Application ProficiencyTraining and Development
Soft Skills
Organizational SkillsPersuasive CommunicationReliabilityStructured Working Style
Tools & Technologies
HellomedOSCRM SystemCare Software
Industry Keywords
HealthcareCustomer Service ProcessesMulti-Site ManagementExecutive Management Collaboration
About the role
Key responsibilities & impact- Manage the largest care providers and care organizations, from implementation through long-term collaboration
- Serve as the dedicated point of contact for executive management, regional managers, and nursing managers
- Ensure that all agreed-upon patients receive care through hellomed
- Train care teams and managers on the safe use of hellomedOS, both on-site and digitally
- Identify and develop additional locations and patients within existing accounts in collaboration with Sales
- Hold regular discussions with executive management about services, growth potential, and evolving customer needs
- Further develop customer service processes in collaboration with the founders
- Share expertise and experience with colleagues across the team
- Gradually assume responsibility for the entire Customer Success function
- Contribute to improving medication supply in professional care settings
Requirements
What you’ll need- At least 3 years of experience managing or growing business accounts, for example as a Key Account Manager, Account Manager, or Sales professional
- Alternatively, experience managing care operations, for example as a Nursing Services Manager, Facility Manager, or Regional Manager
- Experience in healthcare is highly desirable
- Experience managing large, multi-site customers
- Confident and persuasive communication with executive management
- Ability to explain complex topics clearly and understandably
- Reliable, organized, and structured working style
- Strong numerical aptitude
- Confident use of digital applications
- Experience with a CRM system or care software is an advantage
- Willingness to travel regularly for on-site customer visits, up to one-third of working time
Benefits
Comp & perks- Permanent employment contract
- Above-average compensation with an attractive bonus component
- €50 per month in tax-free benefits, redeemable at more than 100 brands
- Alternatively, reimbursement of the Deutschlandticket
- Flexible working hours
- 2 days of remote work per week
- Regular 5-day workweek
- Company car or BahnCard as needed
- 27 days of annual leave, plus one additional day for each year of service
- Complimentary drinks every day
- Regular team events
- Opportunities for professional development and participation in training programs
- Workplace in a brand-new office in the heart of Berlin-Kreuzberg, with excellent public transport connections