Business Development Representative

Help Scout

. Research and personalize outreach using an AI tech stack to identify prospects among Support/Success leaders, Operations management, and company executives .

Posted 10/22/2026full-timeRemote • United StatesJunior💰 $71,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outbound prospecting and personalized outreach using AI tools, with a strong focus on communication and collaboration with internal teams. Proven ability to meet pipeline targets and adapt messaging strategies based on industry and job title.

Highest-signal resume keywords

Outbound BDR ExperiencePipeline Target AchievementAI Tools UtilizationHubSpot ProficiencyMulti-Channel Outreach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ProspectingMessaging FrameworksConversion Rate TrackingCampaign ReportingList Building

Soft Skills

Strong CommunicationCoachableAdaptability

Tools & Technologies

HubSpotApolloZoomInfoSales Navigator

Industry Keywords

B2B SaaSMid-Market CompaniesSupport LeadersOperations Management

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Research and personalize outreach using an AI tech stack to identify prospects among Support/Success leaders, Operations management, and company executives
Tailor outreach using messaging frameworks and templates, reviewing AI-generated drafts before sending
Prospect into defined lists of ideal-fit mid-market companies based on ICP criteria and strategic campaigns
Execute multi-channel outreach across email, phone, LinkedIn, and video
Test messaging, personas, and channels; track conversion rates and recommend improvements
Maintain reports and dashboards showing campaign success rates and performance against targets
Review results and recommendations for improvement with the manager
Partner with Account Executives to hand off sourced meetings with documented contact, account, and messaging details
Use Account Executive feedback to improve handoffs
Help shape Help Scout’s outbound playbook as the first BDR

Requirements

What you’ll need

1 to 2+ years as an outbound BDR or SDR at a B2B SaaS company
Track record of meeting pipeline or opportunity targets
Experience prospecting into companies with 250+ employees
Ability to tailor messaging based on industry, job title, and additional criteria
Strong communication skills with prospects and internal colleagues
Active use of AI tools for research, list building, or writing
Experience with HubSpot and GTM platforms such as Apollo, ZoomInfo, Sales Navigator, or similar solutions is a plus
Ability to thrive in a fast-paced, dynamic environment
Coachable and interested in growing into a closing role
Must already be authorized to work from your home country; Help Scout does not sponsor visas

Benefits

Comp & perks

Competitive salary and an internal, transparent salary formula based on market data
Flexible time off – you choose the holidays and vacations that make sense for you
12 weeks of fully paid parental leave for all new parents, including adoption and foster care
A home office stipend
A co-working stipend up to $300 a month if you choose to work out of your house
A yearly professional development stipend of $1,800
Top tier health insurance for you and your dependents if you’re in the U.S. or Canada
Commission eligibility