Help Scout

Product Manager

• Own the vision, roadmap, and execution for the Growth team
• Sharpen the signup, onboarding, trial-to-paid conversion, and activation funnel
• Build and run experimentation across new business and expansion
• Design and run experiments in product lines owned by other product leaders
• Own the overarching cross-product pricing and packaging framework
• Create growth models, experiment standards, and playbooks for company-wide use
• Perform strategic work directly while hiring and managing a team of Product Managers
• Own the group’s revenue results
• Partner with go-to-market, Marketing, Sales, and Customer Success across the customer lifecycle
• Report to the Chief Product Officer
• Partner with product leaders on expansion experiments and monetization frameworks

Head of Product, Growth – Monetization

Account Executive

• Build and own a sales pipeline, with more than 75% of opportunities self-sourced through target account campaigns, account-based targeting, referrals, and events
• Run full-cycle deals from first meeting through tailored product demos, business cases, commercial negotiations, and closing
• Build the upmarket sales playbook and establish the future sales motion with GTM leadership
• Collaborate with Product on mid-market customer requirements
• Partner with Marketing on targeted campaigns
• Work with RevOps to optimize operational processes
• Own and report on pipeline coverage, forecast accuracy, and progress to target

Head of Product, Growth – Monetization

Account Executive, Mid Market