VP of People

Help Scout

. Lead the People team across the employee lifecycle, from recruiting and onboarding to people and organizational development .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $227,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading People teams through the employee lifecycle, with a focus on recruiting, organizational development, and performance management. Leverages data-driven decision-making and AI to enhance people practices in a remote work environment.

Highest-signal resume keywords

People LeadershipHR Business Partner ExperienceB2B SaaS Industry ExperienceData-Driven Decision MakingAI Integration in People Practices

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Organizational DesignPerformance ManagementEmployee RetentionTalent Strategy DevelopmentRecruiting StrategyRemote Work SystemsPeople Program MeasurementChange ManagementCreative People StrategiesPlanning and Prioritization

Soft Skills

Clear CommunicationEmpathyAdaptabilityCollaborationCreative Problem Solving

Industry Keywords

B2B SaaSEmployee LifecycleRemote CultureEngagement ProgramsValues-Driven Culture

About the role

Key responsibilities & impact

Lead the People team across the employee lifecycle, from recruiting and onboarding to people and organizational development
Oversee global compensation, organizational design, performance management, employee retention, and engagement programs
Maintain a robust, scalable, values-driven, and accountable remote culture
Own systems supporting remote work and collaboration
Define and measure the health of People programs and share progress with leadership and the business
Use data to guide decisions, challenge assumptions, and adjust strategy
Build and execute talent strategy, including recruiting strategy and partnership with hiring managers
Apply an AI lens to People team operations and help team members leverage AI effectively
Align People programs with Help Scout’s strategic narrative and business needs
Establish planning, prioritization, and execution rhythms for the People team
Report to Shawna Fisher, COO

Requirements

What you’ll need

Served as a people leader at a scaling B2B SaaS company in the $30M–$150M ARR range
Led organizations through a growth stage and understands how to get people thinking differently in a changing environment
Hands-on experience as an HRBP
Genuine point of view on how AI can advance organizations’ people practices
Creative approach to people and people strategies
High standards and ability to communicate clearly and empathetically in a remote setting
Comfortable shipping, measuring, and adjusting while balancing performance goals and long-term vision
Must already be authorized to work from your home country
Help Scout does not sponsor visas

Benefits

Comp & perks

Competitive salary and an internal, transparent salary formula based on market data
Flexible time off – you choose the holidays and vacations that make sense for you
12 weeks of fully paid parental leave for all new parents, including adoption and foster care
A home office stipend to help you get set up and productive
A co-working stipend up to $300 a month if you choose to work out of your house
A yearly professional development stipend of $1,800 to help you grow in your craft
Top tier health insurance for you and your dependents if you’re in the U.S. or Canada