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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and transformation within complex organizations, with a strong focus on governance, risk management, and stakeholder coordination. Proficient in managing digital, automation, and AI initiatives while ensuring compliance with legal and privacy requirements.
Highest-signal resume keywords
Project ManagementGovernanceRisk ManagementStakeholder CoordinationDigital Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementGovernanceRisk ManagementPlanningReporting
Soft Skills
CommunicationCollaborationLeadership
Tools & Technologies
RFIRFPAutomationAI
Certifications & Qualifications
PMPPRINCE2AgileLeanSix Sigma
Industry Keywords
Customer ServiceCustomer SuccessTechnical SupportMulti-Country ProjectsOutsourcing
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manage the EMEA Customer Service transformation portfolio and maintain an integrated roadmap
- Turn strategic priorities into clear project plans, governance and decision points
- Lead project governance, including charters, plans, RACI, RAID, decisions and closure records
- Prepare leadership updates and coordinate escalations
- Build business cases covering options, costs, benefits and risks
- Run weekly workstream reviews, monthly Steering Committee meetings and portfolio health reviews
- Support RFI/RFP activities and consolidate regional requirements
- Coordinate evaluation, due diligence and decision documentation
- Collaborate across EMEA countries and global functions; lead workshops and supplier sessions
- Coordinate transition plans, readiness, knowledge transfer, training and cutover
- Manage go-live, stabilization and handover
- Coordinate digital, automation and AI initiatives and cross-functional reviews
- Support communication, training and adoption plans
- Maintain risks, issues, approvals and change logs, ensuring compliance with privacy, security, legal and HR requirements
Requirements
What you’ll need- Degree or equivalent professional experience
- Experience in project management, PMO or transformation in complex organizations
- Experience coordinating regional projects and senior stakeholders
- Strong planning, governance, risk management and reporting skills
- Excellent written and spoken English
- Nice to have: Experience in Customer Service, Customer Success or Technical Support
- Nice to have: Experience with multi-country RFI/RFP, outsourcing or transition projects
- Nice to have: Experience working with Procurement and cross-functional control teams
- Nice to have: Exposure to digital, automation or AI initiatives
- Nice to have: Certifications such as PMP, PRINCE2, Agile, Lean or Six Sigma
Benefits
Comp & perks- Flexible hours
- Possibility of remote or hybrid work, depending on the role and preferences
- Choice of employment contract or flexible B2B cooperation
- Private medical care
- MultiSport card
- Life insurance
- Individual development budget
- Access to Lumina Learning tools and support of certified practitioners
- Integration activities, including cooking sessions, yoga weekends and escape rooms