Helprise

General

• Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets.
• Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders.
• Establish compliant local operating processes aligned with legal, privacy, regulatory and business requirements.
• Ensure alignment between local, regional and central processes.
• Support markets in achieving operational readiness for product quality complaint reporting and consumer complaint handling.
• Ensure consumer contacts and complaints are properly managed and documented throughout the deployment.
• Facilitate collaboration between local teams and central functions, driving effective communication and knowledge sharing.
• Support change management activities and identify opportunities for process improvements.
• Prepare markets for transition to the future business-as-usual operating model.

Project Leader – Consumer Complaints Platform Deployment

Scrum Master

• Facilitate Sprint Planning, Backlog Refinement, Daily coordination, Sprint Reviews, and Retrospectives
• Coach Product Teams and stakeholders in Agile principles, Scrum practices, and effective product ways of working
• Support Product Owners with backlog readiness, quality, transparency, and prioritization
• Use Jira and delivery metrics to identify bottlenecks, risks, dependencies, and improvement opportunities
• Facilitate identification, escalation, and resolution of impediments and delivery risks
• Drive continuous improvement and follow through on retrospective actions
• Promote transparency around delivery progress, commitments, risks, and dependencies
• Foster collaboration between Product Teams and stakeholders
• Support improvements in planning discipline, backlog management, delivery flow, and team effectiveness
• Use team-level delivery indicators to identify trends and improvement opportunities
• Help teams build sustainable ways of working and increase autonomy and self-organization

Team Coach – Scrum Master

Project Manager

• Manage the EMEA Customer Service transformation portfolio and maintain an integrated roadmap
• Turn strategic priorities into clear project plans, governance and decision points
• Lead project governance, including charters, plans, RACI, RAID, decisions and closure records
• Prepare leadership updates and coordinate escalations
• Build business cases covering options, costs, benefits and risks
• Run weekly workstream reviews, monthly Steering Committee meetings and portfolio health reviews
• Support RFI/RFP activities and consolidate regional requirements
• Coordinate evaluation, due diligence and decision documentation
• Collaborate across EMEA countries and global functions; lead workshops and supplier sessions
• Coordinate transition plans, readiness, knowledge transfer, training and cutover
• Manage go-live, stabilization and handover
• Coordinate digital, automation and AI initiatives and cross-functional reviews
• Support communication, training and adoption plans
• Maintain risks, issues, approvals and change logs, ensuring compliance with privacy, security, legal and HR requirements

Project Manager – Customer Service Transformation

• Lead the project end-to-end, from planning and coordination through MVP testing and deployment preparation
• Manage project timelines, milestones, deliverables, dependencies and changing scope
• Lead a multicultural and cross-functional team without direct line management responsibility
• Coordinate internal stakeholders, subject matter experts and external suppliers
• Work in a hybrid Agile/Waterfall environment
• Define and maintain project documentation, plans and project management artefacts
• Monitor progress, anticipate risks and ensure timely completion of activities
• Coordinate MVP testing across selected international markets
• Capture market processes and requirements impacting AI solution development
• Support project-related change management activities
• Prepare project status updates, reports and stakeholder information
• Facilitate project governance meetings and contribute to decision-making forums
• Support markets preparing for future deployment of the final solution
• Act as a trusted project management partner, identifying challenges and proposing solutions

Project Manager – AI & Marketing Transformation

Support Engineer

• Act as the functional lead for finance applications supporting O2C processes, including billing, invoicing, accounts receivable and collections.
• Translate Finance business needs into system requirements and functional solutions.
• Support and improve JD Edwards configuration, integrations and finance data flows.
• Coordinate testing, UAT and implementation of system changes.
• Investigate system and data issues, identify root causes and coordinate their resolution.
• Ensure finance systems are stable, controlled and ready for month-end close and audits.
• Work closely with Finance, IT, Data and external support teams.
• Identify opportunities to automate processes, reduce manual work and improve system efficiency.
• Maintain documentation, procedures and support guidelines for critical finance processes.

JD Edwards Application Management – System Technical Support Lead

• Own and maintain integrated project plans, timelines, trackers and action logs as the single source of truth for the project team
• Track progress across workstreams, milestones and deliverables, proactively identifying deviations and bottlenecks
• Coordinate cross-functional teams and ensure alignment on key deliverables, timelines and dependencies
• Organize and facilitate regular project team touchpoints and governance meetings
• Prepare agendas, minutes, status updates, action logs and materials for leadership reviews
• Maintain project risk, issue and dependency logs and proactively escalate emerging risks
• Coordinate mitigation actions and follow up on open commitments to ensure timely delivery
• Support effective project communication across distributed and diverse stakeholder groups
• Coordinate operational and logistical activities, including product prototyping and product shipments for testing
• Continuously improve project ways of working, bringing structure, transparency and a proactive mindset to the team

Project Manager – Oral 360 Learning Plan

Accountant

• Perform reconciliations and provide insights into month-to-month variances
• Accurately apply cash to customer accounts
• Manage and process customer refunds
• Execute monthly billing processes
• Resolve AR-related disputes within predefined timelines
• Review dispute documentation and assign cases to the appropriate internal owner
• Conduct data analysis and prepare and present reports
• Contact customers with delinquent accounts to resolve issues and secure payments, documenting all activities in the collection system
• Collaborate with internal departments to research and obtain necessary information
• Identify recurring issues and communicate them to appropriate owners to support root cause analysis and resolution

AR Accountant, Hungarian

• Reconcile Accounts Payable accounts
• Ensure proper and timely follow-up and/or investigation of open items to avoid aging
• Collaborate with stakeholders to address and resolve open or aged Accounts Payable items
• Ensure proper documentation is prepared for Accounts Payable accounts
• Identify and present continuous process improvement solutions, including root cause analysis and recommendations
• Run and analyze Accounts Payable-related metrics
• Support accurate, timely, and reliable Accounts Payable processes, including system administration, reconciliations, and audits