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Helprise

S2P Direct Specialist, German

Helprise

. Provide support for the Source to Pay process, from order creation to payment .

Posted 10/15/2026full-timeWrocław • PolandJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the Source to Pay process, providing high-quality customer service and support for invoice and purchase order queries. Proficient in using SAP Ariba and ServiceNow while effectively communicating in German and English.

Highest-signal resume keywords
Fluent In German (C1)Fluent In English (B2)Customer Service ExperienceSAP Ariba ProficiencyMicrosoft Office Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsFocus On High-Quality Customer Service
Tools & Technologies
WeBuy Purchasing ToolServiceNowMS Teams
Industry Keywords
Source To Pay ProcessInvoice ManagementPurchase Order ManagementProcess OptimizationContact Center Experience

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide support for the Source to Pay process, from order creation to payment
  • Assist and answer global user queries related to invoices and purchase orders
  • Provide training on the WeBuy Purchasing Tool (SAP Ariba)
  • Act as the main contact for external suppliers, providing first-level support
  • Process requests in ServiceNow
  • Process incoming queries via phone, MS Teams, or email from BI employees and suppliers globally
  • Analyze system mistakes and report them to admin teams
  • Participate in process optimization and development of innovative processes within the Client's Center

Requirements

What you’ll need
  • Fluent in German (min. C1) and English (min. B2)
  • At least 2 years of professional experience, preferably in customer service or a contact center
  • Completed higher education
  • Focus on high-quality customer service
  • Excellent communication skills
  • Good Microsoft Office skills
  • Any additional European language, especially Italian, would be a great advantage

Benefits

Comp & perks
  • Flexible hours
  • Possibility of hybrid work
  • Choice of employment contracts and flexible B2B cooperation options
  • Private medical care
  • MultiSport card
  • Life insurance
  • Individual development budget
  • Access to Lumina Learning tools and support of certified practitioners
  • Integration activities, including cooking sessions, yoga weekends in nature, and escape rooms