Customer Service Representative – Senior

Helpware

. Help transfer calls between patients, pharmacies, and doctors .

Posted 11/9/2026full-timeUnited StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support, effectively addressing inquiries and troubleshooting issues while maintaining a positive and professional demeanor. Proficient in documenting interactions and managing customer accounts within CRM and cloud-based platforms.

Highest-signal resume keywords

Customer Service ExperienceCRM DocumentationTechnical CommunicationMental ResilienceFast-Paced Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementIssue ResolutionAuditing and ReportingKnowledge Base UpdatesChat Support

Soft Skills

EmpathyProfessional AttitudeCollaborationMulti-taskingProblem Solving

Tools & Technologies

Cloud-Based PlatformsOnline Tools

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center EnvironmentCustomer InteractionProduct KnowledgeTechnical SupportFeedback Conversion

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Help transfer calls between patients, pharmacies, and doctors
Become an expert on the product and its functionality
Provide first-level customer support via email and/or chat
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution
Maintain a positive, empathetic, and professional attitude toward customers
Create, update, and adjust customer accounts by documenting personal information
Collaborate with colleagues and management on job best practices and insights
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting
Update internal and customer-facing knowledge bases
Convert client feedback into product feature requests
Escalate unresolved issues to Tier 2 support or relevant departments while maintaining case ownership
Communicate technical information to non-technical users
Stay updated on product knowledge, features, functionality, and troubleshooting steps
Perform other related tasks assigned by client or Helpware managers

Requirements

What you’ll need

High school diploma or equivalent
1+ year of customer service experience in a fast-paced environment
English (C1)
Ability to work all shifts as needed by the business
Ability to sit for an 8-hour shift
Ability to type continuously using a keyboard for a full 8-hour shift
Ability to manage multiple chat conversations simultaneously
Mental resilience to handle difficult or upset customers without experiencing anxiety
Ability to thrive in a high-volume, fast-paced call center environment

Benefits

Comp & perks

Conditional Remote Work Setup
Work from home with onsite reporting required for business-critical needs, connectivity disruptions, training, or performance support
Computer equipment
Great culture
Growth opportunities