Helpware

Financial Planning and Analysis

• Run day-to-day support for the internal travel and expense program
• Monitor Slack ticket channels throughout the day and respond to employee inquiries about Navan and Ramp
• Troubleshoot booking changes, expense submissions, receipt/memo requirements, card declines, reimbursements, and policy questions
• Escalate platform bugs or policy exceptions to Finance, Ops, or the vendor
• Track recurring questions and flag documentation or policy gaps
• Meet response-time expectations and keep tickets resolved, not just answered
• Provide empathetic and efficient frontline support to enterprise customers

Finance Travel and Entertainment Representative

Product Designer

• Own product design end to end, from problem framing and user flows to wireframes, prototypes, and high-fidelity UI
• Design clear, intuitive interfaces for complex, information-dense workflows involving documents, review, and analysis
• Partner closely with front-end engineers to ship pixel-accurate, responsive, accessible UI
• Talk to users to understand their real workflows and validate designs
• Build and maintain a design system and component library as the product grows
• Shape the brand and visual language where needed
• Work directly with the founders and engineering team to turn a fast-moving roadmap into clean, intuitive, trustworthy experiences

Support Engineer

• Ensure the security and availability of the Privilege Cloud (PAM-as-a-Service) environment
• Troubleshoot Privilege Cloud components, including Web Portal, Password Manager, and Session Manager
• Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues
• Manage and rotate privileged credentials across Windows, Linux, and Database platforms
• Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows
• Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments

Support Engineer, Tier 2

Accountant

• Support the registration process of new Private Entrepreneurs (PEs)
• Manage a workload of 200–250 PEs simultaneously
• Assist with opening bank accounts and provide ongoing support
• Consult on PE liquidation
• Prepare and submit tax reports for PEs
• Pay taxes, compensation, and insurance contributions
• Consult on opening accounts in payment systems and processing payments
• Interact with government institutions, tax authorities, and banks
• Prepare contracts and invoices
• Provide consulting support to team members on PE-related matters
• Provide other related services requested by Helpware

PE Accountant

Platform Engineer

• Contribute to cloud architectural designs using AWS Well-Architected Framework pillars: Security, Operational Excellence, Performance Efficiency, Reliability, and Cost Optimization
• Own the AWS footprint, including ECS Fargate services, Lambda and Batch workloads, RDS PostgreSQL, ElastiCache Redis, S3, CloudWatch, networking/IAM, and Bedrock
• Manage infrastructure as code with reviewable, repeatable provisioning for dev, test, staging, and production environments
• Operate the observability and self-hosted Langfuse stack, including deployment, upgrades, backup/restore, and access control
• Build and maintain CI/CD pipelines and platform conformance gates, including logging-standard contract tests and a logging-conformance linter
• Own secrets management, artifact/image pipelines, and blue/green or rolling deployment strategies
• Operate the OpenTelemetry pipeline from SDK through Collector and CloudWatch, with Langfuse for LLM traces
• Maintain per-tenant usage and cost infrastructure, platform dashboards, alerting, and SLOs
• Maintain trace retention and masking according to data-governance standards
• Support product teams with environment issues, deployment questions, and performance debugging
• Maintain security posture supporting SOC 2, HIPAA, and GDPR commitments through least-privilege IAM, network isolation, encryption, and audit trails
• Support PII-masking architecture at the infrastructure level

Senior DevOps – Platform Engineer

SDET

• Own test strategy for one or more AI portfolio products from requirements review through release sign-off
• Design, build, and maintain automated API, UI, integration, and regression test suites integrated into CI/CD pipelines
• Test multi-tenant platform behavior, including RBAC, tenant isolation, data access, and third-party integrations
• Validate AI-agent behavior against functional requirements, including conversation flows, workflow automation, scoring and coaching logic, and structured-data extraction
• Lead QA for customer implementations by validating configurations, connectors, knowledge bases, scoring rubrics, and workflow rules before go-live
• Design and execute UAT plans with client stakeholders and internal delivery and Customer Success teams
• Perform exploratory and scenario-based testing against real customer workflows
• Monitor early-production behavior after launch
• Distinguish configuration issues, implementation defects, and product-level bugs, ensuring appropriate teams address them
• Triage, document, and track defects; collaborate with engineers on root-cause analysis and fix verification
• Maintain scalable test plans, implementation checklists, and QA playbooks
• Convert recurring implementation issues into automated regression coverage and improve QA processes
• Report release readiness, product quality, and implementation risks to Product, Engineering, Delivery, and client-facing teams

Finance Travel and Entertainment Representative

Product Designer

Support Engineer, Tier 2

PE Accountant

Senior DevOps – Platform Engineer

Senior QA Automation Engineer – AI Products, Customer Implementations