Customer Support Representative

Helpware

. Assist customers through phone, email, chat, and other support channels .

Posted 10/26/2026full-timeLima • PeruMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication in English and Spanish, while maintaining professionalism and empathy in challenging situations. Capable of multitasking in a fast-paced environment and identifying opportunities for process improvements to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsStrong Problem-Solving SkillsMicrosoft Office ProficiencyExperience in Ticketing or Live Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceBilingual Communication SkillsStrong Problem-Solving SkillsMicrosoft Office ProficiencyWeb-Based Applications Proficiency

Soft Skills

EmpathyProfessionalismAbility to MultitaskCalm Under PressureCultural Sensitivity

Industry Keywords

TicketingLive EventsEntertainmentSportsECommerce

About the role

Key responsibilities & impact

Assist customers through phone, email, chat, and other support channels
Help customers with ticket purchases, payments, account access, event information, and order-related inquiries
Investigate and resolve issues while delivering a positive customer experience
Communicate difficult information with empathy, professionalism, and confidence
Support customers before, during, and after live events
Handle fulfillment-related issues and ensure customer requests are completed accurately and on time
Make decisions that balance customer satisfaction with company policies
Maintain productivity, quality, and customer satisfaction goals
Identify opportunities to improve processes and customer experiences
Represent partners' brands with professionalism and enthusiasm

Requirements

What you’ll need

Previous customer service experience in one or more support channels (phone, chat, email, or social media)
Excellent verbal and written communication skills in both English and Spanish
Availability to work full-time, including evenings, weekends, and holidays as needed
Strong computer skills, including Microsoft Office and web-based applications
Ability to multitask and perform well in a fast-paced environment
Strong problem-solving skills and sound judgment
Ability to remain calm and professional during challenging customer interactions
Comfortable working with customers from different cultures and backgrounds
Nice to have: Experience in ticketing, live events, entertainment, sports, travel, or eCommerce
Nice to have: Experience supporting back-office or administrative processes
Nice to have: Additional language skills
Nice to have: Knowledge of major sports leagues, concerts, festivals, and live entertainment events
Nice to have: Experience contributing to process improvements or customer experience initiatives

Benefits

Comp & perks

Competitive salary
Hybrid role
Paid training
Career growth opportunities
Supportive team environment
Work with an international company and global clients