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Helpware

Finance Travel and Entertainment Representative

Helpware

. Run day-to-day support for the internal travel and expense program .

Posted 10/2/2026full-timeRemote • MexicoJunior💰 MX$20,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing frontline support for travel and expense programs, with hands-on experience in platforms like Navan and Ramp. Excels in clear communication and problem-solving while managing inquiries and maintaining documentation standards.

Highest-signal resume keywords
Navan ExperienceRamp ExperienceClear Written CommunicationCustomer SupportProblem-Solving

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Travel And Expense ManagementHelpdesk SupportTroubleshootingPolicy ComplianceDocumentation Tracking
Soft Skills
EmpathyPatienceService-MindedSelf-Directed
Tools & Technologies
SlackConcurExpensifyBrexTravelPerk
Industry Keywords
Finance OperationsCustomer InquiriesTicket ManagementResponse Time Expectations

About the role

Key responsibilities & impact
  • Run day-to-day support for the internal travel and expense program
  • Monitor Slack ticket channels throughout the day and respond to employee inquiries about Navan and Ramp
  • Troubleshoot booking changes, expense submissions, receipt/memo requirements, card declines, reimbursements, and policy questions
  • Escalate platform bugs or policy exceptions to Finance, Ops, or the vendor
  • Track recurring questions and flag documentation or policy gaps
  • Meet response-time expectations and keep tickets resolved, not just answered
  • Provide empathetic and efficient frontline support to enterprise customers

Requirements

What you’ll need
  • 1–3 years in a support, helpdesk, T&E, or finance-ops role
  • Hands-on experience with Navan, Ramp, or comparable platforms (Concur, Expensify, Brex, TravelPerk)
  • Clear, concise written communication — you'll live in Slack
  • Patient, service-minded, and comfortable saying "no" politely when policy requires it
  • Self-directed; able to manage a queue without supervision