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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and customer service skills while efficiently managing patient scheduling and information within electronic health record systems. Capable of multitasking and maintaining accuracy in a fast-paced healthcare environment.
Highest-signal resume keywords
Customer Service ExperienceAdvanced English ProficiencyVerbal Communication SkillsData Entry AccuracyHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Health Record SystemsAppointment SchedulingPatient Information ManagementTriage CallsDocumentation Assistance
Soft Skills
ProfessionalismEmpathyAttention to DetailOrganizational SkillsTeam Collaboration
Tools & Technologies
Computer ProficiencySoftware Learning
Industry Keywords
HealthcareMedical OfficePatient ReferralsCustomer ExperienceFast-Paced Environment
About the role
Key responsibilities & impact- Answer incoming patient calls with professionalism and empathy
- Schedule appointments across multiple clinic locations
- Help patients find the right provider, location, or service for their needs
- Triage calls efficiently and ensure patients are directed appropriately
- Answer questions clearly and confidently while providing an exceptional customer experience
- Collect and update patient information accurately within electronic health record (EHR) systems
- Assist with incoming patient referrals and related documentation
- Maintain accurate records while following established procedures
- Support patients throughout the scheduling process and help remove barriers to care
- Contribute as a reliable teammate in a fast-paced healthcare environment
Requirements
What you’ll need- At least 6 months of customer service experience
- Advanced English proficiency (C1 or higher)
- Strong verbal communication skills and confidence on the phone
- Excellent attention to detail and data entry accuracy
- Comfortable using computers and learning new software systems
- Ability to multitask and stay organized in a fast-paced environment
- Healthcare, medical office, or subscription-based support experience is a plus
- Ability to work on-site in Guadalajara
Benefits
Comp & perks- Paid training
- Full law benefits
- 8% Savings Fund
- $1,000 MXN monthly food vouchers after 2 months
- Major Medical Insurance after 3 months