Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Helpware

Support Engineer, Tier 2

Helpware

. Ensure the security and availability of the Privilege Cloud (PAM-as-a-Service) environment .

Posted 9/28/2026full-timeGuadalajara • MexicoMid-LevelSenior💰 MX$35,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and securing Privilege Cloud environments, with a strong focus on troubleshooting, credential management, and providing technical guidance. Proficient in systems administration across Windows and Linux platforms, with a solid foundation in network configurations and root-cause analysis.

Highest-signal resume keywords
Privilege Cloud ManagementWindows Server AdministrationLinux/Unix Operating SystemsRoot-Cause AnalysisTechnical Guidance

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Systems AdministrationL2 Technical SupportWindows ClusteringNetwork Load BalancingCommand Line ProficiencyTCP/IP ConfigurationDNS ConfigurationFirewall ConfigurationPacket AnalysisEvent Viewer
Tools & Technologies
PowerShellSession ManagerPassword ManagerWeb Portal
Certifications & Qualifications
Microsoft CertificationSecurity+
Industry Keywords
PAM-as-a-ServiceCloud SecurityCredential ManagementIntegration IssuesSaaS-based Environments

Tech Stack

Tools & technologies
CloudDNSLinuxTCP/IPUnix

About the role

Key responsibilities & impact
  • Ensure the security and availability of the Privilege Cloud (PAM-as-a-Service) environment
  • Troubleshoot Privilege Cloud components, including Web Portal, Password Manager, and Session Manager
  • Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues
  • Manage and rotate privileged credentials across Windows, Linux, and Database platforms
  • Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows
  • Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments

Requirements

What you’ll need
  • 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level)
  • Solid experience with Windows Server (2016/2019/2022)
  • Experience with Windows Clustering / Network Load Balancing (NLB) Administration
  • Experience working with Linux or Unix Operating Systems
  • Command line proficiency
  • Proficiency in TCP/IP, DNS, and Firewall configurations
  • Packet analysis
  • Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.)
  • Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs
  • English Level: C1