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Technical Customer Success Manager, Partner Success
Helsinki Shipyard. Support the success of international customers and reseller partners in collaboration with sales, product and technical experts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in BIM, GIS, and digital construction workflows, with a focus on customer success and technical support in the infrastructure and construction sectors. Capable of developing training materials and processes while effectively communicating with both technical and commercial stakeholders.
Highest-signal resume keywords
BIM ExpertiseGIS KnowledgeTechnical Customer SuccessTraining DevelopmentInfrastructure Domain Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BIMGISPoint Cloud DataDrone TechnologyDigital Construction WorkflowsTechnical Sales SupportSolution ConsultingCustomer OnboardingData AnalysisProcess Development
Soft Skills
Effective CommunicationTraining AbilityCollaborationProblem SolvingCustomer Relationship Management
Tools & Technologies
Vektor.ioSupport PortalTraining MaterialsUser GuidesRelease Notes
Industry Keywords
ConstructionInfrastructureGeospatialReality CaptureSurveyingB2B SaaSChannel Partner SupportInternational ProjectsCustomer SatisfactionExpansion Opportunities
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support the success of international customers and reseller partners in collaboration with sales, product and technical experts
- Onboard and train new customers and reseller partners
- Help customers use BIM, GIS, point cloud, drone, design and as-built data with Vektor.io
- Understand customer use cases and workflows and solve complex data, workflow and product-related questions
- Support demos, pilots and proofs of concept with sales
- Track adoption, customer satisfaction and customer health and identify expansion opportunities
- Develop partners’ technical and commercial capabilities
- Develop the support portal, user guides, training materials, videos and release-note content
- Bring customer and partner feedback and market signals to the product team
- Turn recurring needs into scalable processes, materials and self-service content
- Help build Vektor.io’s international Customer Success model and reseller network
Requirements
What you’ll need- Strong industry and technical understanding
- Strong background in infrastructure or construction and digital construction workflows; BIM and GIS environments; point clouds, drone and reality capture data; surveying or geospatial; or technical B2B SaaS customer success, onboarding, solution consulting, technical sales support or similar technical customer-facing work
- Construction or infrastructure domain expertise combined with experience in a technical customer-facing role is the strongest fit
- Excellent English skills
- Ability to train customers and partners clearly and effectively
- Ability to work between technical and commercial stakeholders
- Ability to build processes, materials and operating models in an environment where everything is not yet fully defined
- Willingness to work internationally and travel occasionally
- Experience with international infrastructure or construction projects, reseller or channel partner support, enterprise customers, or creating training or support content is valued
- Additional language skills, particularly French, German, Spanish, Swedish, Norwegian or another European language, are a significant advantage
- Role primarily based in Finland; another location in Europe may be considered for the right person
Benefits
Comp & perks- A key role in building Vektor.io’s international growth
- Opportunity to influence the customer journey, partner model and product development
- International customers, partners and projects
- Hands-on role with the opportunity to build scalable ways of working
- Practical, fast-moving team with quick decision-making
- Flexible hybrid working model
- ePassi lunch and culture benefits for employees based in Finland
- Phone benefit for employees based in Finland
- If health insurance for employees based in Finland
- Childcare support for a sick child for employees based in Finland
- Competitive fixed monthly salary