Helsinki Shipyard

Technical Customer Success

• Support the success of international customers and reseller partners in collaboration with sales, product and technical experts
• Onboard and train new customers and reseller partners
• Help customers use BIM, GIS, point cloud, drone, design and as-built data with Vektor.io
• Understand customer use cases and workflows and solve complex data, workflow and product-related questions
• Support demos, pilots and proofs of concept with sales
• Track adoption, customer satisfaction and customer health and identify expansion opportunities
• Develop partners’ technical and commercial capabilities
• Develop the support portal, user guides, training materials, videos and release-note content
• Bring customer and partner feedback and market signals to the product team
• Turn recurring needs into scalable processes, materials and self-service content
• Help build Vektor.io’s international Customer Success model and reseller network

Technical Customer Success Manager, Partner Success