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H

Customer Care Representative

Hempel A/S

. Manage large customer inquiries, including quotations, order placement, tracking, delivery status updates, and product information .

Posted 10/6/2026full-timeMonterrey • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer inquiries and orders within an order-to-cash environment, ensuring compliance with local and global standards while effectively collaborating with cross-functional teams. Proficient in ERP software and MS Office, with strong problem-solving and decision-making skills.

Highest-signal resume keywords
Customer Care ManagementERP Software ProficiencyOrder-To-Cash ExperienceProblem-Solving AbilitiesBilingual English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Order ManagementQuotation ManagementInvoicingReturn Order ManagementCustomer Data ManagementCompliance AdherenceStandard Operating ProceduresCross-Border Sales ManagementDelivery Status TrackingProduct Information Management
Soft Skills
Customer Complaint ResolutionEffective CommunicationCollaborationDecision-MakingTime Management
Tools & Technologies
ERP SoftwareMS Office
Industry Keywords
Customer Care KPIsOrder PlacementOutbound CommunicationInbound CommunicationSales CollaborationLogistics CoordinationCommercial ExcellenceTechnical Services

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Manage large customer inquiries, including quotations, order placement, tracking, delivery status updates, and product information
  • Address customer complaints promptly and efficiently
  • Manage end-to-end cross-border sales orders in the ERP system, including on-time delivery, product substitutions, and invoicing
  • Manage end-to-end return orders
  • Handle outbound and inbound customer communication
  • Support and/or drive resolution of non-technical customer complaints
  • Support customer data management
  • Uphold local and global compliance rules when handling orders
  • Work aligned with annual Customer Care KPIs
  • Provide internal customer care locally and globally
  • Collaborate with Sales, Commercial Excellence, Finance, Technical Services, and Logistics
  • Report to the Customer Care Manager

Requirements

What you’ll need
  • Proficient in both written and spoken English is required for this role
  • 2+ years proven experience in a customer care role, preferably within an order-to-cash environment
  • Bachelor's degree in a relevant field or equivalent experience
  • Experience in working with standard operating procedures
  • Proficient with standard MS Office programs
  • Proficient in using ERP software (Microsoft preferred)
  • Strong problem-solving and decision-making abilities
  • Applicants must be legally authorized to work in Mexico
  • Direct applicants only; outside recruitment agencies are not engaged

Benefits

Comp & perks
  • Christmas bonus: 13-month payment, 30 days
  • Medical Insurance (private) by employee and direct family
  • Life Insurance
  • Annual Bonus
  • Pantry Card
  • Saving fund
  • Orienta PAE
  • Optional Retirement Plan, with company contribution
  • Opportunities for development in a growing global company