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H
Customer Care Representative
Hempel A/S. Manage customer quotations and sales orders through the ERP system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and order management capabilities, with proficiency in ERP and CRM systems. Bilingual in Italian and English, ensuring effective communication and relationship-building in an international environment.
Highest-signal resume keywords
Customer Service ExperienceERP System KnowledgeCRM System ExperienceBilingual Communication SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementQuotation ManagementInvoicing ActivitiesDocumentation MaintenanceCustomer Record Management
Soft Skills
Excellent Communication SkillsInterpersonal SkillsTeam PlayerCustomer-Focused MindsetAbility to Prioritize
Tools & Technologies
ERP SystemsMicrosoft DynamicsCRM SystemsMicrosoft Office
Industry Keywords
Customer CareSales SupportInternational EnvironmentPaint IndustryCoatings Industry
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer quotations and sales orders through the ERP system
- Coordinate product availability, production requirements, and delivery schedules
- Provide administrative and operational support to the Sales team
- Communicate with Hempel sites and colleagues worldwide to facilitate international order fulfillment
- Handle invoicing activities and maintain accurate customer records
- Respond promptly and professionally to customer inquiries and requests
- Manage returns, complaints, and credit note processes when required
- Understand customer needs and identify solutions that enhance their experience
- Ensure compliance with established procedures and maintain accurate documentation and archives
- Build strong relationships through professional, friendly, and proactive communication
- Serve as the primary point of contact for the assigned customer portfolio
- Deliver a seamless order-to-delivery experience and support outstanding customer experience
Requirements
What you’ll need- Previous experience in a customer service, customer care, order management, or sales support role
- Experience working in an international and customer-oriented environment
- Knowledge of ERP systems; Microsoft Dynamics experience is an advantage
- Experience working with CRM systems
- Strong proficiency in Microsoft Office applications
- Ability to prioritize effectively and manage multiple tasks
- Excellent communication and interpersonal skills
- Strong team player with the ability to work independently when needed
- Customer-focused mindset with a commitment to service excellence
- Italian and English are mandatory, with written and verbal communication skills in both languages
- Knowledge of the paint, coatings, or chemical industry is an advantage but not required
- Application/motivation letter and CV in English
Benefits
Comp & perks- A dynamic and international working environment
- Opportunities for learning, development, and career growth
- Collaboration with colleagues across different countries and cultures
- A flexible working model that supports work-life balance
- Attractive salary and compensation and benefits package