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H
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries and orders within an ERP system, ensuring compliance with health, safety, and environmental policies. Proficient in problem-solving and decision-making while maintaining effective communication in English and Danish.
Highest-signal resume keywords
Customer Care ExperienceERP Software ProficiencyOrder To Cash ManagementProblem-Solving AbilitiesBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementCustomer Data ManagementInvoicingReturn Order ManagementStandard Operating Procedures
Soft Skills
Strong CommunicationDecision-MakingWorking Efficiency
Tools & Technologies
MS Office ProgramsERP System
Certifications & Qualifications
Bachelor's Degree or Equivalent Experience
Industry Keywords
Cross-Border SalesCustomer EnquiriesCompliance RulesHealth and Safety Policies
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the first point of contact for customers
- Provide service and handle customer enquiries, requests, and concerns
- Manage cross-border sales orders end-to-end in the ERP system, including on-time delivery, product substitutions, and invoicing
- Manage return orders end-to-end
- Conduct outbound and inbound customer communication
- Support and/or drive resolution of non-technical customer complaints
- Support customer data management
- Frequently interact with the commercial organization on orders
- Adhere to company health, safety, and environment policies
- Uphold local and global compliance rules when handling orders
Requirements
What you’ll need- Ideally a Bachelor's degree in a relevant field or equivalent experience
- Minimum 2 years of experience in a relevant customer care role, ideally in an order to cash environment
- Experience working with standard operating procedures
- Proficient with standard MS Office programs
- Working efficiency, written and spoken, in English and Danish
- Strong problem-solving and decision-making abilities
- Ideally proficient in using ERP software, Microsoft preferred
- Application letter and CV in English
Benefits
Comp & perks- Canteen
- 24 hour gym
- Social activities
- Sports, arts, and wine clubs
- Opportunities for development in a growing global company
- Collaborative, positive, and growth-oriented work environment
- Inclusive workplace where employees are treated equally and can bring their authentic selves to work