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H
Customer Care Representative
Hempel A/S. Serve as the primary point of contact for a customer portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and order management capabilities, with proficiency in ERP and CRM systems. Possesses excellent communication skills in Turkish and English, ensuring effective interaction in an international customer-oriented environment.
Highest-signal resume keywords
Customer Service ExperienceERP System KnowledgeMicrosoft Dynamics ExperienceStrong Communication SkillsTurkish And English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementQuotation ManagementInvoicing ActivitiesDocumentation MaintenanceCustomer Relationship Management
Soft Skills
Interpersonal SkillsTeam PlayerCustomer-Focused MindsetAbility To PrioritizeProactive Communication
Tools & Technologies
ERP SystemsCRM SystemsMicrosoft Office Applications
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Paint IndustryCoatings IndustryChemical Industry
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for a customer portfolio
- Manage customer quotations and sales orders through the ERP system
- Coordinate product availability, production requirements, and delivery schedules
- Communicate with Hempel sites and colleagues worldwide to facilitate international order fulfillment
- Handle invoicing activities and maintain accurate customer records
- Respond promptly and professionally to customer inquiries and requests
- Manage returns, complaints, and credit note processes
- Understand customer needs and identify solutions that enhance the customer experience
- Ensure compliance with established procedures and maintain accurate documentation and archives
- Build strong customer relationships through professional, friendly, and proactive communication
Requirements
What you’ll need- Bachelor's degree
- Previous experience in a customer service, customer care, order management, or sales support role
- Experience working in an international and customer-oriented environment
- Knowledge of ERP systems; Microsoft Dynamics experience is an advantage
- Experience working with CRM systems
- Strong proficiency in Microsoft Office applications
- Ability to prioritize effectively and manage multiple tasks
- Excellent communication and interpersonal skills
- Strong team player with the ability to work independently when needed
- Customer-focused mindset with a commitment to service excellence
- Knowledge of the paint, coatings, or chemical industry is an advantage but not required
- Turkish and English are mandatory, with written and verbal communication skills in both languages
- CV and application/motivation letter must be submitted in English
Benefits
Comp & perks- A dynamic and international working environment
- Opportunities for learning, development, and career growth
- Collaboration with colleagues across different countries and cultures
- A flexible working model that supports work-life balance
- Attractive salary and compensation and benefits package