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H
Customer Care Representative
Hempel A/S. Manage customer quotations and sales orders through the ERP system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer quotations and sales orders through ERP systems, with a strong focus on customer service and order management. Proficient in communication and relationship-building to enhance customer experience in an international environment.
Highest-signal resume keywords
Customer Service ExperienceERP System KnowledgeMicrosoft Dynamics ExperienceBilingual Communication (Italian and English)CRM System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementQuotation ManagementInvoicing ActivitiesDocumentation ManagementMicrosoft Office Proficiency
Soft Skills
Excellent Communication SkillsInterpersonal SkillsTeam PlayerCustomer-Focused MindsetAbility to Prioritize
Tools & Technologies
ERP SystemsCRM SystemsMicrosoft DynamicsMicrosoft Office
Industry Keywords
Paint IndustryCoatings IndustryChemical IndustryInternational Order Fulfillment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer quotations and sales orders through the ERP system
- Coordinate product availability, production requirements, and delivery schedules
- Provide administrative and operational support to the Sales team
- Communicate with Hempel sites and colleagues worldwide to facilitate international order fulfillment
- Handle invoicing activities and maintain accurate customer records
- Respond promptly and professionally to customer inquiries and requests
- Manage returns, complaints, and credit note processes when required
- Understand customer needs and identify solutions that enhance their experience
- Ensure compliance with established procedures and maintain accurate documentation and archives
- Build strong relationships through professional, friendly, and proactive communication
- Serve as the primary point of contact for the customer portfolio
- Ensure a seamless order-to-delivery experience
Requirements
What you’ll need- Previous experience in a customer service, customer care, order management, or sales support role
- Experience working in an international and customer-oriented environment
- Knowledge of ERP systems; Microsoft Dynamics experience is an advantage
- Experience working with CRM systems
- Strong proficiency in Microsoft Office applications
- Ability to prioritize effectively and manage multiple tasks
- Excellent communication and interpersonal skills
- Strong team player with the ability to work independently when needed
- Customer-focused mindset with a commitment to service excellence
- Knowledge of the paint, coatings, or chemical industry is an advantage but not required
- Italian and English are mandatory, with written and verbal communication skills in both languages
- Additional European language knowledge is an advantage
- CV and application/motivation letter must be submitted in English
Benefits
Comp & perks- Opportunities for learning, development, and career growth
- Collaboration with colleagues across different countries and cultures
- A flexible working model that supports work-life balance
- Attractive salary and compensation and benefits package
- Inclusive workplace and supportive environment