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H
IT Services & Support Technician
Hempel A/S. Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including Active Directory management, Microsoft 365 administration, and troubleshooting hardware and software issues. Proficient in managing device enrollment and compliance through Intune, while providing excellent customer service and problem-solving capabilities.
Highest-signal resume keywords
Active Directory ManagementMicrosoft 365 AdministrationIntune Device EnrollmentTroubleshooting Hardware IssuesCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows OS TroubleshootingMicrosoft Office 365 SupportLAN/WAN TroubleshootingVPN Access SupportHardware DiagnosticsDevice Lifecycle ManagementBasic PowerShell KnowledgeNetwork FundamentalsExchange Server AdministrationRF Scanner Support
Soft Skills
Excellent CommunicationProblem-Solving SkillsAbility to Work IndependentlyCustomer Service OrientationTime Management
Tools & Technologies
ServiceNowJiraEntra IDIntune Company PortalActive DirectoryExchange ServerRF ScannersLabel PrintersNetwork PrintersIT Equipment Inventory Management
Certifications & Qualifications
CompTIA A+CompTIA Network+Microsoft Certifications
Industry Keywords
IT SupportHelpdesk TechnicianTechnical AssistanceDevice ComplianceAsset Tracking
Tech Stack
Tools & technologiesDNSServiceNow
About the role
Key responsibilities & impact- Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals
- Troubleshoot and resolve Windows OS, Microsoft Office 365, and hardware issues
- Provide technical support for RF scanners, label printers, and network printers
- Support software installations, configuration, and general IT inquiries
- Manage and maintain Active Directory user accounts, groups, and permissions
- Support Entra ID identity management tasks
- Assist with Intune Company Portal device enrollment, compliance, and application deployment
- Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies
- Troubleshoot basic LAN/WAN, Wi-Fi, DNS, and DHCP issues
- Collaborate with network teams to escalate and resolve connectivity problems
- Support VPN access and remote connectivity tools
- Diagnose and repair laptops, desktops, printers, and other office equipment
- Perform hardware upgrades, imaging, and device lifecycle management
- Maintain IT equipment inventory and assist with asset tracking
- Report to the IT Service Delivery Manager
Requirements
What you’ll need- 3–5 years of experience in an IT support or helpdesk technician role
- Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration
- Familiarity with networking fundamentals and troubleshooting
- Hands-on experience supporting hardware, including printers, laptops, and desktops
- Excellent communication, customer service, and problem-solving skills
- Ability to work independently and manage multiple priorities
- Applicants must be legally authorized to work in the United States
- Preferred: Experience with ticketing systems such as ServiceNow or Jira
- Preferred: Basic PowerShell knowledge
- Preferred: CompTIA A+, Network+, or Microsoft certifications
Benefits
Comp & perks- Medical, dental and vision insurance coverage options that begin on your first day of employment
- Flexible HSA and FSA options to manage healthcare and dependent care expenses
- 12 paid holidays
- 15 vacation days to start
- 6 personal days
- Paid leave for jury duty and bereavement
- 401(k) plan options with immediate company match and full vesting from day one
- Basic life insurance
- Short-term and long-term disability coverage
- 16 weeks of fully paid maternity leave
- 4 weeks of paid paternity leave
- A strong flexibility policy