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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer-facing technical service and support for the Tissue & Towel business, with a strong focus on process optimization, compliance with safety and regulatory standards, and the ability to develop and communicate effective value propositions.
Highest-signal resume keywords
Customer-Facing Technical ServiceProcess OptimizationValue Proposition DevelopmentTechnical Training DeliveryRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ServiceTroubleshootingProcess ImprovementProduct RecommendationsDemonstrations
Soft Skills
Relationship BuildingCollaborationCommunication
Tools & Technologies
Application CenterAnalytical GroupProduct Development
Industry Keywords
Tissue & Towel BusinessOEMsOMMsContinuous ImprovementSafety Standards
About the role
Key responsibilities & impact- Provide customer-facing technical service for Henkel’s Tissue & Towel business
- Conduct onsite customer visits for technical service, product recommendations, demonstrations, troubleshooting, and process optimization
- Develop and communicate value propositions for Henkel solutions
- Support key accounts and critical NAMX/global customers
- Coordinate with Application Center, Analytical Group, Product Development, and other internal teams
- Collaborate with Operations and Quality teams on process improvements and customer requirements
- Build relationships with equipment and substrate manufacturers (OEMs and OMMs)
- Develop and deliver technical training for customers and internal teams
- Represent Henkel at internal and external events
- Drive innovation and continuous improvement initiatives
- Ensure compliance with Henkel and regulatory safety, legal, and environmental standards
Requirements
What you’ll need- Customer-facing Field Application Engineer supporting the Tissue & Towel business
- Frequent travel required
- Ability to engage with multiple customer levels, from line operators to corporate technical and procurement teams
- Ability to conduct onsite customer visits for technical service, product recommendations, demonstrations, troubleshooting, and process optimization
- Ability to develop and communicate value propositions for Henkel solutions
- Ability to provide high-level support for key accounts and critical NAMX/global customers
- Ability to coordinate with Application Center, Analytical Group, Product Development, and other internal teams
- Ability to interact with Operations and Quality teams on process improvements and customer requirements
- Ability to build relationships with key equipment and substrate manufacturers (OEMs and OMMs)
- Ability to develop and deliver technical training for customers and internal teams
- Ability to represent Henkel at internal and external events
- Ability to drive innovation and continuous improvement initiatives
- Ability to ensure compliance with Henkel and regulatory safety, legal, and environmental standards
Benefits
Comp & perks- Innovation, sustainability and collaboration-focused work environment
- Opportunities to explore new paths and grow
- Opportunities to learn new skills, advance in your career, and make an impact