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Bilingual Health Benefits Administrator
Henner Group. Support beneficiaries and healthcare professionals throughout the care journey .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively supporting beneficiaries and healthcare professionals throughout the care journey, while ensuring accurate processing of health benefits and administrative tasks. Proficient in both French and English, with a commitment to quality and efficiency in service delivery.
Highest-signal resume keywords
Fluent FrenchFluent English, C2 LevelCustomer Service SkillsDetail-OrientedTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy ManagementReimbursement ProcessingAdministrative ProceduresClaims EntryPremium Collection
Soft Skills
Interpersonal SkillsListening SkillsOrganizational SkillsResponsivenessEnthusiasm
Industry Keywords
HealthcareInsuranceBeneficiary SupportPolicy CoverageService Delivery
About the role
Key responsibilities & impact- Support beneficiaries and healthcare professionals throughout the care journey
- Respond to inquiries primarily by phone and email
- Provide information about policy coverage, reimbursements, and administrative procedures
- Manage applications, policy amendments, cancellations, and premium payments
- Deliver high-quality service through clear and efficient responses
- Register and cancel policies
- Monitor premium collection
- Process health benefits, including entering reimbursement claims, preparing estimates, and issuing pre-authorization approvals
- Update and amend beneficiary records
- Perform administrative tasks without prospecting or sales activities
Requirements
What you’ll need- Postsecondary education equivalent to two years of study
- Previous insurance experience is not required
- Excellent interpersonal skills
- Strong listening and customer service skills
- Fluent French
- Fluent English, C2 level
- Methodical, detail-oriented, organized, and responsive
- Commitment to meeting established targets for processing quality, volumes, and turnaround times
- Ability to work as part of a team
- Dynamic and enthusiastic
Benefits
Comp & perks- Formation et accompagnement complet sur les métiers et les outils
- Management de proximité
- Prime variable si les objectifs sont atteints
- Subvention assurance santé mensuelle
- Prime trimestrielle en fonction des résultats de l'équipe
- Accords d'entreprise favorisant l'équilibre vie privée/vie professionnelle
- Organisation du travail flexible
- Télétravail jusqu'à un jour par semaine après 6 mois d'ancienneté