Henner Group

Software Engineer

• Contribute to the delivery of projects for an application managing personal insurance contracts
• Analyze requirements with the AMOA team
• Develop the components required to implement projects
• Develop prototypes when necessary
• Contribute to estimating development effort
• Develop software components in accordance with standards for robustness, maintainability, and documentation quality
• Perform unit testing and verify that there are no regressions
• Identify, address, validate, and qualify non-conformities
• Ensure that components are made available in testing and deployment environments
• Monitor fixes and verify their relevance
• Analyze and carry out preventive, corrective, adaptive, and evolutionary maintenance
• Handle production incidents and document action plans
• Apply technical expertise to resolve issues
• Create and maintain technical documentation
• Report to the manager on compliance with specifications, effort estimates, quality, reliability, scalability, and performance

Software Designer and Developer, COBOL/SQL

Administration

• Support beneficiaries and healthcare professionals throughout the care journey
• Respond to inquiries primarily by phone and email
• Provide information about policy coverage, reimbursements, and administrative procedures
• Manage applications, policy amendments, cancellations, and premium payments
• Deliver high-quality service through clear and efficient responses
• Register and cancel policies
• Monitor premium collection
• Process health benefits, including entering reimbursement claims, preparing estimates, and issuing pre-authorization approvals
• Update and amend beneficiary records
• Perform administrative tasks without prospecting or sales activities

Bilingual Health Benefits Administrator

Bilingual

• Support beneficiaries and healthcare professionals throughout the care journey
• Respond to inquiries primarily by phone and email
• Provide information about policy coverage, reimbursements, and administrative processes
• Register and terminate contracts
• Monitor the collection of premiums
• Process health benefits: enter reimbursement claims, prepare quotations, and issue coverage approvals
• Update and amend beneficiary records
• Alert the supervisor or fraud officer in the event of a fraud alert or suspected fraud
• Manage correspondence, telephone communications, and interactions with beneficiaries
• Ensure the quality of data entry and processing in accordance with procedures
• Review and calculate benefits
• Initiate and process premium collection notices
• Work within established deadlines
• No prospecting or sales activities are involved

Bilingual Health Benefits Manager

Advisor

• Establish telephone contact with policyholders through inbound and outbound calls to market supplementary health insurance plans to B2B and B2C customers
• Handle customer requests relating to enrollment, coverage changes, and cancellations by email, telephone, and mail
• Advise prospects and customers by recommending plans suited to their needs and budget
• Prepare quotes and conduct commercial follow-ups
• Manage customer files, including mail processing, scanning, and archiving
• Enter information into the designated system
• Handle complaints and implement the necessary corrective actions
• Make outbound calls as part of sales campaigns or to follow up with prospects on outstanding quotes
• Ensure compliance with applicable regulations governing personal insurance and with internal procedures
• Inform and advise customers about all products offered by the Group
• Conduct remote sales of products in accordance with the Group’s sales policy
• Handle Level 1 complaints in consultation with the manager and the Complaints team

Software Designer and Developer, COBOL/SQL

Bilingual Health Benefits Administrator

Bilingual Health Benefits Manager

Commercial Advisor