Commercial Account Representative – Middle Office

Henner Group

. Serve as the primary point of contact for the intermediaries (brokers and agents) of two insurance partners .

Posted 10/5/2026contractNeuilly-sur-Seine • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance intermediary relationships, providing support for underwriting processes, and ensuring high-quality service for policyholders. Proficient in analyzing applications, coordinating with teams, and handling complex inquiries in the insurance sector.

Highest-signal resume keywords

Health Insurance ExperienceIntermediary Relationship ManagementUnderwriting Process KnowledgeStrong Communication SkillsClient Complaint Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application AnalysisDocument VerificationContract MonitoringPremium Adjustment HandlingSales Support Tools (OAVs) Usage

Soft Skills

Interpersonal SkillsListening SkillsVersatilityAdaptability

Tools & Technologies

Insurance Management ToolsClient Relationship Management Software

Certifications & Qualifications

Two-Year Post-Secondary Degree (BTS in Insurance, Finance, Banking, Real Estate, or Business Administration)

Industry Keywords

Middle-Office EnvironmentProtection InsuranceMedical UnderwritingHigh-Value CasesCommercial Activity Recording

About the role

Key responsibilities & impact

Serve as the primary point of contact for the intermediaries (brokers and agents) of two insurance partners
Assist with and respond to inquiries regarding underwriting processes and Sales Support Tools (OAVs)
Participate in launching products and monitoring contracts
Analyze applications and verify supporting documents
Coordinate with administration teams and support policyholders
Monitor high-value protection insurance cases with intermediaries and medical teams
Establish administrative monitoring of protection insurance cases requiring medical underwriting
Handle cancellation requests and premium adjustments
Collaborate with sales teams to ensure a high-quality experience for partners and policyholders
Provide first-level responses to clients and partners
Facilitate communication and coordination with other departments
Manage complaints and resolve blocking issues
Direct inquiries to the appropriate contact
Identify and handle requests from VIP clients
Escalate high-impact or complex situations to management
Ensure commercial activity is accurately recorded in the relevant tools
Verify that contractual changes are reflected in endorsements

Requirements

What you’ll need

Two-year post-secondary degree (BTS in Insurance, Finance, Banking, Real Estate, or Business Administration)
Previous experience in health insurance and/or a middle-office environment preferred
Strong interpersonal and written communication skills
Excellent listening skills
Versatility and adaptability

Benefits

Comp & perks

Vacation bonus
Profit-sharing bonus
Company savings and retirement plans with an attractive employer matching contribution
75% reimbursement of public transportation costs
Individual or family health insurance fully covered by Henner
Childcare allowance
Medical teleconsultations
Access to an inter-company restaurant
Training on tools and insurance fundamentals
Dedicated onboarding and ongoing support
Up to 2 remote-working days per week
Up to 3 remote-working days per week for employees with disabilities, family caregivers, or pregnant employees