Commercial Advisor

Henner Group

. Establish telephone contact with policyholders through inbound and outbound calls to market supplementary health insurance plans to B2B and B2C customers .

Posted 9/21/2026contractVilleneuve d’Ascq • FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales within the insurance sector, with a strong focus on compliance and effective communication. Proficient in managing customer interactions and utilizing digital tools to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceSales Campaign ManagementInsurance Compliance KnowledgeMicrosoft Office 365 ProficiencyBilingual French Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Enrollment ManagementQuote PreparationComplaint ResolutionFile ManagementDigital Tool Adaptation

Soft Skills

Detail-OrientedResponsiveWell-OrganizedInterpersonal SkillsTeam-Oriented Mindset

Certifications & Qualifications

Bachelor’s Degree in Business, Sales, or Insurance

Industry Keywords

Supplementary Health InsuranceB2B SalesB2C SalesCommercial AdvisorCustomer Service Advisor

About the role

Key responsibilities & impact

Establish telephone contact with policyholders through inbound and outbound calls to market supplementary health insurance plans to B2B and B2C customers
Handle customer requests relating to enrollment, coverage changes, and cancellations by email, telephone, and mail
Advise prospects and customers by recommending plans suited to their needs and budget
Prepare quotes and conduct commercial follow-ups
Manage customer files, including mail processing, scanning, and archiving
Enter information into the designated system
Handle complaints and implement the necessary corrective actions
Make outbound calls as part of sales campaigns or to follow up with prospects on outstanding quotes
Ensure compliance with applicable regulations governing personal insurance and with internal procedures
Inform and advise customers about all products offered by the Group
Conduct remote sales of products in accordance with the Group’s sales policy
Handle Level 1 complaints in consultation with the manager and the Complaints team

Requirements

What you’ll need

Bachelor’s degree or two- to three-year higher education qualification in Business, Sales, or Insurance
At least two years’ experience in a Commercial Advisor or Customer Service Advisor role
Detail-oriented, responsive, and well-organized
Strong interpersonal skills and a team-oriented mindset
Proficiency with digital tools, particularly Microsoft Office 365
Ability to adapt quickly to new digital tools
Strong written and spoken French skills

Benefits

Comp & perks

Profit-sharing bonus (after three months of service)
Company savings and retirement plans with an attractive employer matching contribution
75% reimbursement of public transportation costs
Childcare allowance
Medical teleconsultations
Individual or family health insurance fully covered by Henner
Meal vouchers
Up to two days of remote work per week
Up to three days of remote work per week for employees with disabilities, family caregivers, or pregnant employees
Training on tools and insurance fundamentals
Dedicated local support and onboarding program
Flexible working arrangements
Commitment to work-life balance