Customer Relations Officer

Henner Group

. Respond to requests from beneficiaries and healthcare professionals, primarily by phone and email .

Posted 10/9/2026full-timeVilleneuve d'Ascq • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively guiding beneficiaries through their care journey and managing administrative tasks with accuracy and attention to detail. Proficient in handling correspondence and ensuring compliance with established procedures while meeting processing targets.

Highest-signal resume keywords

Customer Service SkillsInterpersonal SkillsData AccuracyAdministrative ManagementFraud Alerting

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Listening SkillsDynamic and EnthusiasticMethodical and OrganizedResponsive

Industry Keywords

InsurancePolicy CoverageReimbursementsAdministrative ProceduresContribution Payment Requests

About the role

Key responsibilities & impact

Respond to requests from beneficiaries and healthcare professionals, primarily by phone and email
Guide beneficiaries through their care journey
Provide information on policy coverage, reimbursements, and administrative procedures
Manage subscriptions, amendments, cancellations, and contributions
Handle administrative tasks and monitor customer files
Manage correspondence, telephone interactions, and communication with beneficiaries
Ensure the accuracy of data entered and processing completed in accordance with procedures
Review and calculate benefits
Initiate and process contribution payment requests
Alert the supervisor or fraud contact in the event of a warning or suspected fraud
Work within the required deadlines
Provide high-quality service without prospecting or sales

Requirements

What you’ll need

With or without experience in insurance
Excellent interpersonal skills
Strong listening and customer service skills
Dynamic and enthusiastic
Methodical, rigorous, and organized
Responsive in day-to-day work
Focused on meeting established targets for processing quality, volumes, and deadlines

Benefits

Comp & perks

Comprehensive training and support on the business activities and tools
Close support from management
Profit-sharing bonus
Employee incentive bonus
Company savings plan
Pension plan with an attractive employer contribution
Childcare allowance
Meal vouchers
Medical teleconsultation
12 additional RTT days on top of paid leave
100% coverage of the basic supplementary health insurance plan
75% reimbursement of transportation costs
Flexible working arrangements
Up to 2 days of remote work per week
Up to 3 days of remote work for employees with disabilities, caregivers, or pregnant employees