Customer Loyalty Advocate

Henry Schein

. Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution, including down-sells, restructuring, and terminations .

Posted 10/1/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on client engagement, conflict resolution, and problem-solving. Proficient in utilizing CRM systems and analyzing customer feedback to drive product and service improvements.

Highest-signal resume keywords

Customer Success ExperienceConflict Resolution SkillsCRM ProficiencyAnalytical SkillsInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportProblem-SolvingData AnalysisGoal AchievementMulti-Tasking

Soft Skills

Interpersonal SkillsConflict ResolutionCommunication SkillsPresentation SkillsOrganizational Skills

Tools & Technologies

CRM SoftwareCustomer Success Platform

Industry Keywords

Dental Service OrganizationIn-Office Dental PracticeIndustry Practices

About the role

Key responsibilities & impact

Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution, including down-sells, restructuring, and terminations
Encourage clients to utilize best practices to maximize the value of products and services
Gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success teams
Become an expert on the product suite, internal processes, and contract terms to assist clients and provide tailored solutions
Proactively engage clients who are delinquent on payments
Identify churn risks and contribute to long-term customer loyalty
Travel as needed, typically less than 10%

Requirements

What you’ll need

Typically, 2 to 3 or more years of increasing responsibility in terms of any applicable professional experience
Typically, a bachelor’s degree or global equivalent in related discipline
Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages
Demonstrated success in achieving or surpassing goals in previous roles
Understanding of industry practices
Good decision making, analysis and problem-solving skills with ability to multi-task
High proficiency with tools, systems, and procedures
Good planning/organizational skills and techniques
Strong verbal and written communication skills
Good presentation and public speaking skills
Customer Success or account management experience
Dental Service Organization, or in-office dental practice experience
Previously worked in a customer support role
Experience using a CRM and/or Customer Success platform
Must reside in an eligible U.S. location; Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories

Benefits

Comp & perks

Bonus target
Health coverage
Retirement savings with company match
Paid time off (PTO)
Paid parental leave
Wellbeing resources
Education support
Medical, Dental and Vision Coverage
401K Plan with Company Match
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Competitive compensation