Henry Schein

Product Manager

• Lead supplier partner relationships and plan and develop marketing and sales efforts for assigned product categories
• Develop plans to increase sales, market share, and/or profitability
• Conduct category analysis and strategy development
• Manage supplier profitability and contribution, category maintenance, and new product launches
• Negotiate supplier distribution agreements and review and set up new items
• Develop, review, and approve product recommendations and analyses for senior management
• Serve as the Product Category Expert within the Medical Group/Industry
• Own performance activities for assigned categories, including sales and market share analysis and plans for underperforming categories
• Manage relationships with key manufacturer partners, including partnership programs, sales meetings, price negotiations, end-user offers, and sales representative incentive programs
• Build marketing, advertising, and business plans with manufacturer partners
• Manage new product submissions, acceptance/rejection decisions, pricing, forecasts, opening order quantities, item code creation, web attributes, descriptions, catalog copy, and supplier onboarding
• Develop promotional plans with suppliers for successful product launches
• Determine products and pricing for channel media and marketing platforms
• Negotiate buying deals and oversee communication and implementation with Inventory Management
• Review product classifications, descriptions, images, A-system/ecommerce content, SKU optimization, and non-saleable pool resolution
• Oversee category layouts and presentations across channel media and resolve related issues
• Apply P&L and financial metrics to support business strategy
• Train, lead, develop, and mentor team members
• Participate in special projects and perform other required duties

Manager, Product Category

Pricing Analyst

• Lead and project-manage implementation of Henry Schein's modern pricing platform and broader enterprise pricing transformation
• Translate enterprise pricing vision and roadmap into coordinated plans, architecture decisions, business requirements, and delivery outcomes
• Oversee configuration and build of pricing rules, workflows, and system logic with the system integrator
• Govern data and solution architecture, master data, data quality, lineage, controls, and reconciliation
• Define integration requirements across MPP, Vistex Chargebacks, Vistex Rebates, Databricks, ERP, CRM, e-commerce, and reporting platforms
• Manage product backlog, enhancement prioritization, release planning, and continuous improvement
• Lead future-state process and operating-model design, governance, change management, training, testing, readiness, adoption, and value realization
• Coordinate requirements, user stories, acceptance criteria, data migration, validation, testing, cutover, release readiness, hypercare, and transition to steady-state support
• Maintain enterprise visibility into milestones, dependencies, decisions, risks, readiness, adoption, and outcomes
• Manage system integrator and vendor performance, deliverables, resources, budget, scope, and quality
• Facilitate design forums and governance decisions across cross-functional workstreams
• Define and track delivery, adoption, service, data-quality, and financial-value KPIs, including ROI
• Build reusable pricing transformation capabilities, documentation, standards, and talent; coach team members
• Own the post-launch enhancement roadmap and continuous improvement cadence

Senior Manager, Pricing Transformation

• Develop and maintain portfolio pipeline/roadmap, opportunity pipeline, marketing plan, and product-specific targeting and positioning
• Execute Product Lifecycle Management strategy for product categories
• Develop pricing consistent with marketing strategy and brand positioning
• Assist in developing new marketing channels and tools
• Execute customer-facing activities such as voice of customer and customer-centered design
• Collaborate with internal and external stakeholders in the new product development process
• Oversee packaging design and labeling while ensuring regulatory compliance for domestic and international markets
• Define product vision, strategy, and roadmap using competitive, customer, and market analysis
• Conduct trade research covering competitive offerings, clients, pricing, and industry trends
• Develop project plans and status reports
• Generate ideas and concepts to improve customer experience and product capabilities
• Advocate for product and solution designs with customers
• Work with development or vendor teams to exceed customer expectations
• Monitor, measure, and report key business metrics and identify improvement areas
• Serve as a company resource and technical expert for assigned products
• Support sales and customer-support requirements for assigned products
• Visit customers and attend industry events
• Bridge development, marketing, sales, and support functions across the product lifecycle

Product Manager – Handpiece, Small Equipment & Rotary

Customer Retention Specialist

• Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution, including down-sells, restructuring, and terminations
• Encourage clients to utilize best practices to maximize the value of products and services
• Gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success teams
• Become an expert on the product suite, internal processes, and contract terms to assist clients and provide tailored solutions
• Proactively engage clients who are delinquent on payments
• Identify churn risks and contribute to long-term customer loyalty
• Travel as needed, typically less than 10%

Customer Loyalty Advocate

Sales

• Lead sales growth and operational excellence across an assigned geographic region valued at roughly $100M
• Manage a sales team in San Francisco and Sacramento
• Oversee all field sales activities and collaborate with field operations
• Grow sales, expand market share, identify new business opportunities, and establish primary vendor agreements
• Lead and coach sales and operations teams, including Field Sales Consultants and other regional personnel
• Implement strategic sales and marketing plans aligned with corporate objectives
• Manage margin, expenses, revenue growth, profitability, and resource allocation
• Build relationships with customers, vendors, stakeholders, and key accounts
• Oversee regional P&L and implement strategies to improve gross profit
• Lead recruiting, training, onboarding, and team development with the corporate training department
• Liaise between corporate leadership and regional teams
• Implement national and regional marketing programs
• Work with operations teams on supply chain processes and contract compliance
• Participate in corporate projects, regional and national conventions, customer events, and company meetings
• Travel up to 50% to support regional teams, attend meetings, and engage with clients and stakeholders

Regional General Manager, Dental Sales

Account Executive

• Lead outreach to healthcare practitioners in the assigned territory
• Grow and develop the account base by obtaining and onboarding new customers
• Increase sales by selling deeper and wider in existing accounts
• Capture new business and service existing clients
• Plan, organize, and implement strategies to increase market share within the territory
• Coordinate team selling assets, including Telesales, Business Development Executives, Strategic Accounts Team, Lab and Diagnostics / Equipment Team, and Surgical Solutions Team
• Conduct face-to-face contact with every assigned account on a timely and periodic basis
• Respond to customer concerns and resolve inquiries promptly
• Attend medical conventions and seminars
• Participate in training programs to enhance sales and business acumen

Field Sales Consultant, Medical

Customer Support

• Gestione dei clienti acquisiti
• Coordinamento di un team di specialisti Customer Care su gestione dei casi, disdette e retention, e recupero crediti
• Garantire il rispetto degli SLA
• Tutela della base clienti
• Garantire la regolarità dei flussi di incasso
• Gestione operativa diretta delle escalation e dei clienti a maggiore valore

Customer Care Team Leader

• Lead, coach and develop a national Equipment Sales team of approximately 10 Equipment Sales Specialists
• Drive sales growth, margin improvement and budget achievement
• Execute and continuously refine the equipment sales strategy
• Increase focus on high-margin and exclusive product portfolios
• Build stronger alignment between Equipment Sales, Consumables Sales and Service teams
• Drive greater uptake of preventative maintenance and service plans as part of equipment sales
• Improve adoption and utilisation of sales tools and systems, including Salesforce CPQ
• Monitor sales performance, analyse results and implement improvement initiatives
• Partner with Service, Finance, Marketing and other stakeholders to deliver business objectives
• Support key corporate, group practice and government opportunities where required
• Develop team capability and shape the future direction of the Equipment business

Sales Manager – Dental Equipment

Account Manager

• Identify, cultivate, and convert executive-level IDN relationships into multi-year strategic non-acute distribution partnerships
• Establish strategic partnership meetings with target IDNs and position Henry Schein Medical as the premier non-acute distribution partner
• Architect, negotiate, and close multi-year strategic distribution agreements, including embedded partner models, formulary alliances, and shared-savings frameworks
• Lead boardroom presentations, RFP responses, and partnership design sessions at SVP/VP/C-suite level
• Develop and execute a national IDN partnership strategy with senior leadership
• Lead strategic GPO ecosystem engagement and align formulary positioning and tier structures
• Build and present CFO- and VP Supply Chain-ready TCO financial models
• Design and execute partnership implementation plans across multi-site IDN environments
• Use proprietary systems and Power BI analytics to deliver supply chain insights
• Maintain and forecast the IDN partnership pipeline and report progress and market intelligence to senior leadership
• Identify and pursue new IDN target markets

Senior Executive – Strategic Partnerships

• Lead outreach to healthcare practitioners in the assigned territory
• Grow and develop the account base by obtaining and onboarding new customers
• Increase sales by selling deeper and wider in existing accounts
• Capture new business and service existing clients
• Plan, organize, and implement strategies to increase market share
• Coordinate team-selling resources including Telesales, Business Development Executives, Strategic Accounts Team, Lab and Diagnostics / Equipment Team, and Surgical Solutions Team
• Conduct timely, periodic face-to-face contact with every assigned account
• Respond to customer concerns and resolve inquiries promptly
• Attend medical conventions and seminars
• Participate in training programs to enhance sales and business acumen

Financial Planning and Analysis

• Prepare statutory accounts for 14 statutory entities and 6 dormant entities in the UK and Ireland
• Prepare group accounts and consolidate foreign subsidiaries
• Post and maintain leases in compliance with US GAAP standards
• Maintain a strict controls process to ensure compliance with internal policies
• Post tax entries
• Assess technical accounting measures and implement new accounting standards
• Support the Finance team with closing Internal Audit matters
• Provide technical accounting support to foreign subsidiaries
• Perform company secretarial duties
• Complete ad hoc projects and tasks as required

Financial Accountant

• Engage Ambulatory Surgery Center (ASC) customers within a specific territory to understand needs.
• Recommend supply chain and service solutions to establish distribution contractual agreements.
• Conduct timely and periodic face-to-face contact with every assigned account.
• Grow the account base by obtaining and onboarding new customers.
• Grow sales by selling deeper and wider in existing accounts.
• Help customers operate a productive practice and assist in delivering quality patient care.
• Develop and manage an ASC-focused territory, increasing market share primarily through new-account acquisition.
• Drive sales of Henry Schein Surgical Products to ASC customers through strategy development and account targeting.
• Execute company programs and corporate initiatives.
• Respond to customer concerns promptly and communicate issues and opportunities to appropriate departments.
• Plan, organize, and implement strategies using company programs, tools, human resources, and initiatives.
• Coordinate territory sales activities with Telesales, Capital Equipment Specialist, and Business Development Executive teams.
• Attend medical conventions and seminars and participate in instructed training programs.
• Maintain integrity and pursue continuing education to enhance sales and business acumen.
• Participate in special projects and perform other required duties.

Surgical Field Sales Consultant

Technician

• Provide repair services for all equipment in practitioners’ offices with a focus on excellent customer service
• Provide installation services to customers as needed
• Work independently and manage on-site installation, repair, maintenance, and testing tasks
• Troubleshoot technical problems, diagnose errors, and determine appropriate solutions
• Make recommendations to optimize the customer experience
• Maintain and manage inventory levels in the service van
• Assist junior technicians with assignments as required
• Produce timely and detailed service reports
• Attend required technical and career development training
• Communicate assignment progress to team members and HUB dispatchers
• Complete work orders, review them with customers or responsible staff, close them daily, and submit them for billing
• Submit job-related paperwork, including FDA forms, expense reports, and other required documents
• Participate in special projects and perform other assigned duties

Equipment Service Technician

• Repair and service all equipment in practitioners’ offices, focusing on customer service
• Provide courteous and professional repair services, including escalation of advanced and difficult issues
• Provide installation services as needed
• Provide and maintain necessary tools for installation and repair services
• Lead team members and manage onsite installation, repair, maintenance and testing tasks
• Troubleshoot technical problems, diagnose errors, and determine solutions
• Understand customer requirements and make recommendations to optimize customer experience
• Assist junior technicians with assignments as required
• Maintain and manage proper inventory levels in the van
• Produce timely and detailed service reports
• Communicate assignment progress to team members and HUB dispatchers
• Complete and review work orders with customers or responsible staff before departure; close and submit work orders daily for billing
• Submit job-related paperwork, including FDA Forms, expense reports, and other required documentation
• Comply with Fleet Management Policy, including maintenance and accident management policies
• Participate in special projects and perform other required duties

• Serve as the primary global interface between Corporate Finance stakeholders, GBS, and outsourced delivery partners
• Own end-to-end global service delivery performance for FP&A processes
• Translate functional business requirements into operational delivery plans
• Lead daily and weekly global operating cadence, managing volume, quality, throughput, and delivery performance
• Own and enforce SLA and KPI performance, including forecast accuracy, budget cycle timeliness, management reporting turnaround, and variance analysis quality
• Identify risks and escalate issues to the Corporate Finance Global Process Lead with root cause analysis and corrective action plans
• Own delivery of the planning and reporting calendar across all geographies
• Act as the primary escalation point for FP&A service delivery issues
• Own vendor service delivery outcomes, including SLA performance, quality, and accuracy
• Support demand forecasting and capacity planning
• Maintain exception management and escalation frameworks
• Identify and implement process improvements, reporting automation, and standardization with the Global Process Lead and Process Excellence teams
• Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations into GBS or outsourced environments
• Report to the Corporate Finance Global Process Lead
• Travel typically less than 20%

Manager, Product Category

Senior Manager, Pricing Transformation

Product Manager – Handpiece, Small Equipment & Rotary

Customer Loyalty Advocate

Regional General Manager, Dental Sales

Field Sales Consultant, Medical

Customer Care Team Leader

Sales Manager – Dental Equipment

Senior Executive – Strategic Partnerships

Field Sales Consultant, Medical

Financial Accountant

Surgical Field Sales Consultant

Equipment Service Technician

Equipment Service Technician

Functional Process Leader, GBS – Financial Planning & Analysis (FP&A)