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Equipment Service Technician
Henry Schein. Repair and service all equipment in the practitioner’s office with a focus on excellent customer service .
Posted 10/23/2026full-timeRemote • California • United StatesSeniorLead💰 $61,635 - $84,748 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in equipment repair and installation within the dental industry, with a strong focus on customer service and satisfaction. Capable of leading teams, mentoring technicians, and managing service operations while ensuring compliance with industry regulations.
Highest-signal resume keywords
Level 1 CertificationsExpert Troubleshooting SkillsService And Install ExperienceAdvanced Computer SkillsStrong Mechanical Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment RepairInstallation ServicesPreventative MaintenanceWork Order AdministrationTechnical Problem DiagnosisInventory ManagementService ReportingCompliance With OSHA RegulationsConfidential Information HandlingMentoring Technicians
Soft Skills
Oral Communication SkillsPresentation SkillsIndependent Work AbilityTeam Leadership
Tools & Technologies
Digital X-Ray SoftwareDigital CAD/CAMConcurETimeRMA's2579 Reporting
Certifications & Qualifications
Level 1 CertificationsCIT Certification
Industry Keywords
Dental Industry ExperienceCustomer SatisfactionService SuccessFleet Management PolicyPersonal Protective Equipment
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Repair and service all equipment in the practitioner’s office with a focus on excellent customer service
- Drive service success to improve customer satisfaction, maximize customer retention and increase profitability
- Provide repair services, including escalation and advanced/difficult issues
- Provide installation services as needed
- Provide and maintain necessary tools for installation and repair services
- Lead team members and manage on-site installation, repair, maintenance and testing tasks
- Troubleshoot technical problems, diagnose errors and determine solutions
- Understand customer requirements and make recommendations to optimize customer experience
- Assist junior technicians’ assignments as required
- Maintain and manage inventory levels in the service van
- Produce timely and detailed service reports
- Attend required Henry Schein Dental Career Development and manufacturer technical training
- Comply with OSHA regulations and use personal protective equipment when needed
- Communicate assignment progress to Team Members and HUB dispatchers
- Complete, review and close work orders daily for billing
- Submit job-related paperwork, including FDA Forms, expense reports and other required paperwork
- Comply with Fleet Management Policy, including maintenance and accident management policies
- Participate in special projects and perform other duties as required
Requirements
What you’ll need- Must have 3 or more Level 1 Certifications determined by the ROM/ZOM based on business need
- Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
- Proven ability to present preventative maintenance to customers
- Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
- Ability to act as liaison between Henry Schein, customers, contractors and EPM
- Must demonstrate lead technician capabilities
- Must work well independently
- Expert troubleshooting skills
- Proven ability to work with confidential information
- Must have the ability to mentor other technicians
- Oral communication and presentation skills
- Advanced computer skills
- Typically, 7 or more years of dental industry experience with demonstrated proficiency
- Strong mechanical background
- Service and install experience
- Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
- Typically, High School education, vocational training and/or on-the-job training
- Technicians must be able to maneuver large equipment and perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders
Benefits
Comp & perks- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities