Equipment Service Technician

Henry Schein

. Provide repair services for equipment in practitioners’ offices under the direction of a Lead Technician or Project Coordinator .

Posted 10/23/2026full-timeDetroit • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in field service operations, including installation, repair, and maintenance of equipment, while ensuring compliance with safety regulations and optimizing customer satisfaction. Possesses strong troubleshooting skills and a basic mechanical background to effectively diagnose and resolve technical issues.

Highest-signal resume keywords

Field Service ExperienceBasic Troubleshooting SkillsCustomer Service BackgroundWorking Knowledge Of HydraulicsTechnical School Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair ServicesInstallation ServicesTechnical Problem DiagnosisInventory ManagementService ReportingMechanical Systems KnowledgeElectrical Systems KnowledgeHydraulic Systems KnowledgeBasic Computer SkillsCompliance With OSHA Regulations

Soft Skills

Customer CommunicationTeam CollaborationProblem SolvingAdaptabilityAttention To Detail

Certifications & Qualifications

Technical School Certification

Industry Keywords

Field ServiceCustomer SatisfactionService SuccessFleet Management PolicyPersonal Protective Equipment

About the role

Key responsibilities & impact

Provide repair services for equipment in practitioners’ offices under the direction of a Lead Technician or Project Coordinator
Provide basic installation services to customers as needed
Work with experienced technicians and supervisors to develop customer service skills, use support tools, learn troubleshooting techniques and increase product knowledge
Complete on-site installation, repair, maintenance and testing tasks under supervision
Diagnose technical problems and determine appropriate solutions
Make recommendations to optimize the customer experience
Maintain and manage inventory in the service van
Produce timely and detailed service reports
Communicate assignment progress to team members and HUB dispatchers
Complete and review work orders with customers or responsible staff before departure
Close work orders daily and submit them for billing
Submit FDA forms, expense reports and other required paperwork
Comply with Fleet Management Policy, including maintenance and accident management policies
Participate in special projects and perform other required duties
Drive service success to improve customer satisfaction, maximize customer retention and increase profitability

Requirements

What you’ll need

Typically, 2 or more years of field service experience with demonstrated proficiency
Basic mechanical background
Customer service background
Typically high school education, vocational training and/or on-the-job training (preferred education)
Associates degree or Technical School Certification is preferred
Basic troubleshooting skills
Basic computer skills
Working knowledge of hydraulics, mechanical and electrical systems
Ability to maneuver large equipment
Ability to perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders
Compliance with OSHA regulations and use of personal protective equipment when needed
Ability to travel to Henry Schein customers' offices as required

Benefits

Comp & perks

Equal Employment Opportunity Employer
Required Henry Schein Dental Career Development training and specific manufacturer technical training
Personal protective equipment when needed