Equipment Service Technician

Henry Schein

. Provide installation and service of equipment in the practitioner’s office .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installation, repair, and maintenance of equipment, with a strong focus on customer service and technical troubleshooting. Proficient in managing inventory and completing detailed service reports while adhering to safety regulations.

Highest-signal resume keywords

Field Service ExperienceMechanical Systems KnowledgeCustomer Service SkillsTroubleshooting SkillsTechnical School Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

InstallationRepairMaintenanceTroubleshootingHydraulics KnowledgeElectrical Systems KnowledgeComputer SkillsPreventative MaintenanceWork Order AdministrationEquipment Maneuvering

Soft Skills

CommunicationCustomer InteractionTeam CollaborationProfessionalismDetail Orientation

Tools & Technologies

Personal Protective EquipmentService Reporting ToolsFleet Management SystemsFDA FormsConcurETimeRMA's

Certifications & Qualifications

Level 1 CertificationsTechnical School Certification

Industry Keywords

OSHA ComplianceField ServiceDental EquipmentInventory ManagementTechnical Training

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide installation and service of equipment in the practitioner’s office
Work closely with experienced technicians and supervisor to develop customer service skills, troubleshooting techniques, and product knowledge
Provide courteous and professional repair and installation services
Maintain necessary tools of the trade
Complete on-site installation, repair, maintenance and testing tasks independently
Troubleshoot technical problems and determine solutions
Understand customer requirements and make recommendations to optimize customer experience
Maintain and manage van inventory
Produce timely and detailed service reports
Attend required Henry Schein Dental Career Development and manufacturer technical training
Comply with OSHA regulations and use personal protective equipment when needed
Communicate assignment progress to Team Members and HUB dispatchers
Complete, review, close and submit work orders for billing daily
Submit job-related paperwork, including FDA Forms, expense reports and other required paperwork
Comply with Fleet Management Policy, including maintenance and accident management policies
Participate in special projects and perform other duties as required

Requirements

What you’ll need

Typically, 2 or more years of field service experience with demonstrated proficiency
Basic mechanical background
Customer service background
Basic troubleshooting skills
Basic computer skills
Working knowledge of hydraulics, mechanical and electrical systems
Ability to maneuver large equipment
Ability to perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders
Typically High School education, vocational training and/or on-the-job training
Associates degree or Technical School Certification is preferred
Must complete Level 1 Certifications as determined by the ROM/ZOM based on business need
Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
Ability to present preventative maintenance to customers
Ability to lead installations