Equipment Service Technician

Henry Schein

. Repair and service all equipment in practitioners’ offices, focusing on customer service .

Posted 9/18/2026full-timeRemote • Kentucky • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing dental equipment, with a strong focus on customer service and team leadership. Proficient in managing work orders, maintaining inventory, and ensuring compliance with industry regulations.

Highest-signal resume keywords

Cross CertificationExpert Troubleshooting SkillsLead Technician CapabilitiesAdvanced Computer SkillsDental Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceService and Install ExperienceWork Order AdministrationMechanical SkillsTechnical Problem Diagnosis

Soft Skills

Oral Communication SkillsMentoring AbilitiesCustomer Service Orientation

Tools & Technologies

FDA FormsConcurETimeRMA ReportingFleet Management Policy

Certifications & Qualifications

CIT Certification

Industry Keywords

Dental Equipment RepairOSHA ComplianceInventory ManagementCustomer LiaisonPersonal Protective Equipment

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Repair and service all equipment in practitioners’ offices, focusing on customer service
Provide courteous and professional repair services, including escalation of advanced and difficult issues
Provide installation services as needed
Provide and maintain necessary tools for installation and repair services
Lead team members and manage onsite installation, repair, maintenance and testing tasks
Troubleshoot technical problems, diagnose errors, and determine solutions
Understand customer requirements and make recommendations to optimize customer experience
Assist junior technicians with assignments as required
Maintain and manage proper inventory levels in the van
Produce timely and detailed service reports
Communicate assignment progress to team members and HUB dispatchers
Complete and review work orders with customers or responsible staff before departure; close and submit work orders daily for billing
Submit job-related paperwork, including FDA Forms, expense reports, and other required documentation
Comply with Fleet Management Policy, including maintenance and accident management policies
Participate in special projects and perform other required duties

Requirements

What you’ll need

Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to present preventative maintenance to customers
Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
Ability to act as liaison between Henry Schein, customers, contractors and EPM
Must demonstrate lead technician capabilities
Must work well independently
Expert troubleshooting skills
Proven ability to work with confidential information
Must have the ability to mentor other technicians
Oral communication and presentation skills
Advanced computer skills
Typically, 7 or more years of dental industry experience with demonstrated proficiency
Strong mechanical background
Service and install experience
Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
Typically, High School education, vocational training and/or on-the-job training
Ability to maneuver large equipment
Ability to perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders
Compliance with OSHA regulations and use of personal protective equipment when needed

Benefits

Comp & perks

Equal Employment Opportunity Employer
Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training