Equipment Service Technician

Henry Schein

. Provide repair services for all equipment in practitioners’ offices with a focus on excellent customer service .

Posted 9/18/2026full-timeRemote • Kentucky • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong mechanical and troubleshooting skills in the dental industry, with a focus on customer service and independent work. Proficient in managing installations, repairs, and maintenance while ensuring compliance with relevant regulations.

Highest-signal resume keywords

Dental Industry ExperienceMechanical BackgroundIntermediate Troubleshooting SkillsCustomer Service SkillsInstallation Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hydraulics KnowledgeElectrical Systems KnowledgePreventative MaintenanceWork Order AdministrationTechnical Reporting

Soft Skills

Interpersonal SkillsCommunication SkillsIndependent Self-Starter

Tools & Technologies

Digital X-Ray SoftwareDigital CAD/CAMFSRsConcurETime

Certifications & Qualifications

Technical School CertificationAssociates Degree

Industry Keywords

OSHA ComplianceFleet Management PolicyConfidential Information HandlingService ReportsInventory Management

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide repair services for all equipment in practitioners’ offices with a focus on excellent customer service
Provide installation services to customers as needed
Work independently and manage on-site installation, repair, maintenance, and testing tasks
Troubleshoot technical problems, diagnose errors, and determine appropriate solutions
Make recommendations to optimize the customer experience
Maintain and manage inventory levels in the service van
Assist junior technicians with assignments as required
Produce timely and detailed service reports
Attend required technical and career development training
Communicate assignment progress to team members and HUB dispatchers
Complete work orders, review them with customers or responsible staff, close them daily, and submit them for billing
Submit job-related paperwork, including FDA forms, expense reports, and other required documents
Participate in special projects and perform other assigned duties

Requirements

What you’ll need

Typically, 3 to 5 years of dental industry experience with demonstrated proficiency
Strong mechanical background
Customer service background
Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)
Intermediate knowledge of hydraulics, mechanical and electrical systems
Ability to lead installations
Ability to work well independently
Intermediate troubleshooting skills
Proven ability to work with confidential information
Ability to present preventative maintenance to customers
Independent self-starter
Intermediate computer skills
Interpersonal/communication skills
Proven ability to administer work orders, FSRs, Concur, eTime, RMA’s, and 2579 reporting accurately and on time
Typically, high school education, vocational training and/or on-the-job training; Associates degree or Technical School Certification is preferred
Ability to maneuver large equipment
Ability to perform substantial and/or repetitive bending, stopping, lifting, and climbing of ladders
Compliance with OSHA regulations and use of personal protective equipment when needed
Compliance with Fleet Management Policy, including maintenance and accident management policies

Benefits

Comp & perks

Equal Employment Opportunity Employer
Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training