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Equipment Service Technician
Henry Schein. Provide repair services to customers in a courteous and professional manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in field service operations, including installation, repair, and maintenance of mechanical and electrical systems. Strong customer service skills and attention to detail are essential for optimizing customer experience and ensuring compliance with safety regulations.
Highest-signal resume keywords
Field Service ExperienceBasic Troubleshooting SkillsWorking Knowledge Of HydraulicsCustomer Service BackgroundCompliance With OSHA Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation ServicesRepair ServicesMaintenance TasksTechnical Problem SolvingInventory ManagementService ReportingMechanical Systems KnowledgeElectrical Systems KnowledgeHydraulic Systems KnowledgeBasic Computer Skills
Soft Skills
Interpersonal SkillsCommunication SkillsProfessionalismDetail OrientationSelf-Starter
Tools & Technologies
Service Van ToolsPersonal Protective Equipment
Industry Keywords
Fleet Management PolicyFDA FormsCareer Development TrainingTechnical TrainingOSHA Compliance
About the role
Key responsibilities & impact- Provide repair services to customers in a courteous and professional manner
- Provide basic installation services as needed
- Maintain necessary tools for installation and repair services
- Complete on-site installation, repair, maintenance and testing tasks under supervision
- Troubleshoot technical problems and determine appropriate solutions
- Understand customer requirements and make recommendations to optimize customer experience
- Maintain and manage inventory levels in the service van
- Produce timely and detailed service reports
- Attend required career development and manufacturer technical training
- Communicate assignment progress to team members and HUB dispatchers
- Complete and close work orders daily and submit them for billing
- Review work performed, parts replaced and parts to be ordered with customers or responsible staff
- Submit job-related paperwork, including FDA forms and expense reports
- Comply with Fleet Management Policy, including maintenance and accident management policies
- Participate in special projects and perform other duties as required
Requirements
What you’ll need- Typically, 2 or more years of field service experience with demonstrated proficiency
- Basic mechanical background and customer service background
- Typically High School education, vocational training and/or on-the-job training (preferred education)
- Basic troubleshooting skills
- Independent self-starter
- Basic computer skills
- Interpersonal / communication skills
- Professionalism
- Accuracy and detail-orientation
- Working knowledge of hydraulics, mechanical and electrical systems
- Ability to maneuver large equipment
- Ability to perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders
- Compliance with OSHA regulations and use of personal protective equipment when needed
Benefits
Comp & perks- Equal Employment Opportunity Employer
- Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training