Senior Equipment Installation Technician

Henry Schein

. Support the District Manager, Operations & Sales Support teams, and Equipment Sales teams in delivering a superior customer experience .

Posted 11/12/2026full-timeAtlanta • Georgia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and installation of capital equipment, with a strong focus on customer experience and team leadership. Proficient in coordinating complex projects, managing timelines, and ensuring compliance with local regulations and company standards.

Highest-signal resume keywords

Project ManagementCustomer ExperienceLeadership SkillsInstallation CoordinationTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementInstallation ManagementTroubleshootingEquipment PlanningRisk ManagementWork Order AdministrationPreventative MaintenanceConstruction KnowledgeTime ManagementProblem Solving

Soft Skills

LeadershipInterpersonal CommunicationOrganizational SkillsCustomer ServiceWritten Communication

Tools & Technologies

TrelloConcurE-TimeFSRs2579 Reporting

Industry Keywords

Dental EquipmentMedical EquipmentLocal Building CodesHSD-Specific Dental PlansThird-Party Training

About the role

Key responsibilities & impact

Support the District Manager, Operations & Sales Support teams, and Equipment Sales teams in delivering a superior customer experience
Plan and project-manage capital equipment installations from beginning to completion
Participate in Equipment Planning Meetings and provide project updates and issue solutions
Maintain Trello project records, including project notes and photographs
Complete or delegate installation checklist documentation
Select installation teams and manage project timelines
Serve as primary contact for designated large capital equipment installations
Attend initial project, job site, kickoff, go-live, and customer meetings
Review plans, specifications, equipment orders, and required accessories; direct tradespeople
Assess job-site readiness and coordinate equipment deliveries with construction sites and third-party logistics providers
Coordinate with contractors, suppliers, customers, District Managers, and sales representatives
Communicate installation progress and escalate issues
Own project punch lists through completion and ensure accurate job notes
Review equipment use and care with customers and coordinate initial third-party training
Coordinate disconnect/reconnect assessments, backing requirements, local building codes, and shielding plan site specifications
Assist with risk management claims and installation issues
Provide job-site leadership, oversight, accountability, coaching, and guidance to installation teams
Identify findings that may impair job completion and recommend continuous improvements
Perform work according to company policies, procedures, Worldwide Business Standards, and workplace behavior standards

Requirements

What you’ll need

Typically 6 or more years of related experience
Previous Dental/Medical project management/leadership/installation or related experience of 2 or more years
Bachelor's Degree or global equivalent in related discipline is preferred
Ability to lead installations
Excellent leadership, organizational, interpersonal, written and verbal communication, time management, and customer service skills
Intermediate troubleshooting and computer skills
Proven ability to work with confidential information
Ability to present preventative maintenance to customers
Understanding of HSD-specific dental plans
General understanding of plumbing, electrical, construction, and other trades
Ability to administer work orders, FSRs, Concur, e-time, RMAs, and 2579 reporting accurately and on time
Understanding of company policies and local government regulations
Ability to set team goals, delegate tasks, set deadlines, prioritize work, manage conflict, multitask, analyze and solve problems, and oversee complex projects
Willingness and ability to travel within the Atlanta, Georgia territory
No special physical demands required