Senior Equipment Service Technician

Henry Schein

. Repair and service all equipment in practitioners’ offices with a focus on excellent customer service .

Posted 10/16/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing dental equipment while providing exceptional customer service. Capable of leading teams, mentoring technicians, and managing installation and maintenance tasks in compliance with industry regulations.

Highest-signal resume keywords

Expert Troubleshooting SkillsLead Technician CapabilitiesCross Certification (Digital X-Ray/Software, Digital CAD/CAM)7+ Years Dental Industry ExperienceAdvanced Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair and Service EquipmentInstallation ServicesPreventative MaintenanceWork Order AdministrationTechnical Problem DiagnosisService and Install ExperienceMechanical BackgroundTimely Service ReportingInventory ManagementCompliance with OSHA Regulations

Soft Skills

Excellent Customer ServiceOral Communication SkillsMentoring AbilityIndependent Work CapabilityTeam Leadership

Tools & Technologies

Personal Protective EquipmentFleet Management SystemsConcurETimeRMA Reporting

Certifications & Qualifications

Level 1 CertificationsCIT Certification Equivalent

Industry Keywords

Dental EquipmentHenry ScheinFDA FormsOSHA ComplianceTechnical Training

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Repair and service all equipment in practitioners’ offices with a focus on excellent customer service
Escalate and resolve advanced and difficult technical issues
Provide installation services as needed
Maintain necessary tools and equipment for installation and repair services
Lead team members and manage on-site installation, repair, maintenance, and testing tasks
Troubleshoot technical problems, diagnose errors, and determine solutions
Understand customer requirements and recommend solutions to optimize customer experience
Assist junior technicians to ensure quality customer service
Maintain and manage van inventory
Produce timely and detailed service reports
Attend required Henry Schein Dental Career Development and manufacturer technical training
Comply with OSHA regulations and use personal protective equipment when needed
Communicate assignment progress to team members and HUB dispatchers
Complete, review, close, and submit work orders for billing
Submit FDA forms, expense reports, and other required paperwork
Comply with Fleet Management Policy, including maintenance and accident management
Participate in special projects and perform other required duties
Maneuver large equipment and perform bending, stopping, lifting, and ladder climbing as required

Requirements

What you’ll need

Must have 3 or more Level 1 Certifications determined by the ROM/ZOM based on business need
Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to present preventative maintenance to customers
Proven ability to administer accurately and on time (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
Ability to act as liaison between Henry Schein, customers, contractors and EPM
Must demonstrate lead technician capabilities
Must work well independently
Expert troubleshooting skills
Proven ability to work with confidential information
Must have the ability to mentor other technicians
Oral communication and presentation skills
Advanced computer skills
Typically, 7 or more years of dental industry experience with demonstrated proficiency
Strong mechanical background
Service and install experience
Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
Typically, high school education, vocational training and/or on-the-job training