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Senior Equipment Service Technician
Henry Schein. Repair and service equipment in practitioners’ offices with a focus on customer service .
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Repair and service equipment in practitioners’ offices with a focus on customer service
- Provide courteous and professional repair services, including escalation of advanced and difficult issues
- Provide installation services as needed
- Maintain necessary tools of the trade for installation and repair services
- Lead team members and manage on-site installation, repair, maintenance and testing tasks
- Troubleshoot technical problems, diagnose errors and determine solutions
- Understand customer requirements and make recommendations to optimize customer experience
- Assist junior technicians’ assignments as required
- Maintain and manage inventory levels in the service van
- Produce timely and detailed service reports
- Attend required career development and manufacturer technical training
- Comply with OSHA regulations and use personal protective equipment when needed
- Communicate assignment progress to team members and HUB dispatchers
- Complete, review and close work orders daily for billing
- Submit FDA Forms, expense reports and other required paperwork
- Comply with Fleet Management Policy, including maintenance and accident management
- Participate in special projects and perform other required duties
Requirements
What you’ll need- Must have 3 or more Level 1 Certifications determined by the ROM/ZOM based on business need
- Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
- Proven ability to present preventative maintenance to customers
- Proven ability to administer work orders, FSRs, Concur, eTime, RMA’s, and 2579 reporting accurately and on time
- Ability to act as liaison between Henry Schein, customers, contractors and EPM
- Must demonstrate lead technician capabilities
- Must work well independently
- Expert troubleshooting skills
- Proven ability to work with confidential information
- Must have the ability to mentor other technicians
- Oral communication and presentation skills
- Advanced computer skills
- Typically, 7 or more years of dental industry experience with demonstrated proficiency
- Strong mechanical background
- Service and install experience
- Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
- Typically, high school education, vocational training and/or on-the-job training
- Associates degree or Technical School Certification is preferred
- Ability to maneuver large equipment and perform substantial and/or repetitive bending, stopping, lifting and climbing ladders
Benefits
Comp & perks- Equal Employment Opportunity Employer
- Required Henry Schein Dental Career Development training and specific manufacturer technical training