Service Coordinator

Henry Schein

. Serves as the primary point of contact for field service-related requests .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $37,735 - $58,962 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while managing high-volume service requests and coordinating technician schedules. Exhibits excellent time management and attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service OrientationTime ManagementInterpersonal CommunicationConflict ManagementHigh-Volume Call Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request ManagementWork Order CreationSchedulingDispatching TechniciansTroubleshooting

Soft Skills

Attention to DetailAbility to Multi-TaskTeam CollaborationAbility to Work Under PressureAbility to Maintain Confidential Information

Industry Keywords

Field Service CoordinationEmergency Service PrioritizationStakeholder CommunicationService PlanningCustomer Interaction

About the role

Key responsibilities & impact

Serves as the primary point of contact for field service-related requests
Coordinates and delivers equipment service for customers
Manages service requests from initial intake through scheduling and dispatch
Prioritizes emergency service needs
Coordinates with technicians, customers, sales, and field management
Monitors service activity and communicates updates and issues to stakeholders
Creates work orders and schedules and dispatches technicians for equipment service or emergency repairs
Partners with the District Manager regarding scheduling practices and attends service planning meetings
Receives and manages high-volume telephone calls and emails
Answers customer questions about equipment and service, reroutes calls, and tracks calls
Schedules service calls and maintains frequent communication with technicians
Determines which calls require troubleshooting based on predetermined call type selection
Reviews open work orders to ensure they are assigned to a technician
Provides leadership feedback on on-time arrivals, reschedules, repeat job visits, and job refusals
Participates in special projects and performs other duties as required

Requirements

What you’ll need

Typically 3 or more years of related experience
Ability to manage a high volume of emails and telephone calls
Strong time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and the ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Establish productive working relationships at multiple levels within the organization
Typically High School education, vocational training and/or on-the-job training
Travel typically less than 10%
No special physical demands required

Benefits

Comp & perks

Medical, Dental, and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities