Service Technician

Henry Schein

. Provide courteous and professional repair services, including escalation of advanced and difficult issues .

Posted 10/28/2026full-timeRemote • Wisconsin • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installation and repair services within the dental industry, with strong troubleshooting skills and the ability to mentor junior technicians. Proficient in managing work orders and maintaining compliance with safety regulations while optimizing customer experience.

Highest-signal resume keywords

Level 1 CertificationsExpert Troubleshooting SkillsService And Installation ExperienceAdvanced Computer SkillsStrong Mechanical Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingInstallation ServicesRepair ServicesPreventative MaintenanceWork Order AdministrationService ReportingInventory ManagementCompliance With OSHA RegulationsMentoring TechniciansCustomer Liaison

Soft Skills

Oral Communication SkillsPresentation SkillsTeam LeadershipIndependent Work

Tools & Technologies

ConcurETimeRMA2579 ReportingDigital X-Ray SoftwareDigital CAD/CAM

Certifications & Qualifications

Level 1 CertificationsCIT CertificationTechnical School Certification

Industry Keywords

Dental Industry ExperienceOSHA ComplianceFleet Management PolicyCustomer Experience OptimizationTechnical Training

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide courteous and professional repair services, including escalation of advanced and difficult issues
Provide installation services to customers as needed
Maintain necessary tools and equipment for installation and repair services
Lead team members and manage onsite installation, repair, maintenance, and testing tasks
Troubleshoot technical problems, diagnose errors, and determine solutions
Understand customer requirements and recommend solutions to optimize customer experience
Assist junior technicians to ensure quality customer service
Maintain and manage van inventory
Produce timely and detailed service reports
Attend required Henry Schein Dental Career Development and manufacturer technical training
Comply with OSHA regulations and use personal protective equipment when needed
Communicate assignment progress to team members and HUB dispatchers
Complete, review, close, and submit work orders for billing daily
Submit FDA forms, expense reports, and other required paperwork
Comply with Fleet Management Policy, including maintenance and accident management policies
Participate in special projects and perform other required duties

Requirements

What you’ll need

Must have 3 or more Level 1 Certifications determined by the ROM/ZOM based on business need
Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to present preventative maintenance to customers
Proven ability to administer work orders, FSRs, Concur, eTime, RMA’s, and 2579 reporting timely and accurately
Ability to act as liaison between Henry Schein, customers, contractors, and EPM
Must demonstrate lead technician capabilities
Must work well independently
Expert troubleshooting skills
Proven ability to work with confidential information
Must have the ability to mentor other technicians
Oral communication and presentation skills
Advanced computer skills
Typically, 7 or more years of dental industry experience with demonstrated proficiency
Strong mechanical background
Service and installation experience
Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
Typically, high school education, vocational training and/or on-the-job training
Associates degree or Technical School Certification is preferred
Ability to maneuver large equipment and perform substantial and/or repetitive bending, stopping, lifting, and climbing ladders