FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Software Support Technician
Henry Schein. Resolve customer queries through phone and chat using non-technical language.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a problem-solving mindset to effectively resolve customer queries and guide them through software products. Maintains high-quality documentation and collaborates with cross-functional teams to ensure customer satisfaction and operational efficiency.
Highest-signal resume keywords
Excellent Communication SkillsProblem-Solving MindsetAttention To DetailCustomer Support ExperienceCollaboration With Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic MannerResilient AttitudeOrganizational SkillsProactive LearningCalm Under Pressure
Industry Keywords
Customer QueriesSelf-Service ResourcesTroubleshootingSLA ManagementHelp Articles
About the role
Key responsibilities & impact- Resolve customer queries through phone and chat using non-technical language.
- Guide customers through software products clearly and confidently.
- Support customer independence by sharing help articles and explaining self-service resources.
- Troubleshoot issues using information, tools, documentation and logical problem-solving.
- Empower customers to understand and use the software effectively.
- Maintain accurate, high-quality notes for handovers and team knowledge.
- Collaborate with Support and other teams on cross-functional customer queries.
- Identify queries requiring escalation to the second-line team and manage expectations in line with SLAs.
Requirements
What you’ll need- Excellent communication skills, with the ability to explain information clearly and collaborate effectively with team members and stakeholders.
- Confidence to take initiative, analyse situations logically and apply technical understanding to find solutions.
- Resilient and adaptable attitude when working through repetitive operational tasks.
- Strong attention to detail and highly organised approach.
- Ability to remain calm, composed and professional under pressure.
- Empathetic, friendly and approachable manner.
- Curiosity and a problem-solving mindset.
- Self-motivated, proactive approach to learning and seeking support, training and knowledge to grow.