Onboarding Guide, Patient Enrollment, Mandarin/English Bilingual

Hera

. Serve as the first point of contact after a doctor refers a family to Hera .

Posted 10/6/2026contractRemote • United StatesMid-LevelSenior💰 $28 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare sales and care coordination, with a strong focus on guiding families through the intake process and ensuring a seamless transition to care. Proficient in managing documentation, insurance verification, and scheduling while maintaining a warm and effective communication style.

Highest-signal resume keywords

Fluency In Mandarin And EnglishHealthcare Sales ExperienceCare Coordination SkillsTech-SavvyExperience With Older Adults

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Warm Phone PresenceStrong Follow-ThroughProcess Improvement

Industry Keywords

Customer SuccessIntake ProcessTelehealthDocumentationInsurance VerificationSchedulingWorkflow Streamlining

About the role

Key responsibilities & impact

Serve as the first point of contact after a doctor refers a family to Hera
Explain Hera's services and guide families from referral through their first Hero appointment
Convert referrals into active clients
Guide families through paperwork, documentation, insurance verification, and scheduling
Coordinate between families and Hera's care team for a clean handoff to their matched Hero
Help families upload documents, join telehealth appointments, and sign electronic forms
Identify and resolve friction in the intake process
Collaborate with the engineering team to streamline workflows and scale onboarding while maintaining quality

Requirements

What you’ll need

Must be fluent in both Mandarin and English
Must be located in the United States
Available to work 30–40 hours per week, mostly during business hours EST
Background in healthcare sales, care coordination, or customer success, especially with older adults or their families
Warm phone presence and strong follow-through
Ability to improve processes efficiently without cutting corners
Tech-savvy and comfortable in fast-moving environments
Experience working with older adults or their families in a healthcare setting
Resume required

Benefits

Comp & perks

1099 flexibility
Flexible schedule; you set your schedule
Enrollment bonuses
Remote work