Hera

Bilingual

• Serve as the first point of contact after a doctor refers a family to Hera
• Explain Hera's services and guide families from referral through their first Hero appointment
• Convert referrals into active clients
• Guide families through paperwork, documentation, insurance verification, and scheduling
• Coordinate between families and Hera's care team for a clean handoff to their matched Hero
• Help families upload documents, join telehealth appointments, and sign electronic forms
• Identify and resolve friction in the intake process
• Collaborate with the engineering team to streamline workflows and scale onboarding while maintaining quality

Explore Onboarding Guide, Patient Enrollment, Mandarin/English Bilingual at Hera. Review requirements and application details.