Heretto

Software Engineer

• Investigate issues too technical for frontline support
• Interact with customers to understand situations and gather information
• Manage and resolve issue escalations
• Collaborate with Customer Success to communicate issues and build team understanding
• Develop code to resolve customer issues
• Work with the Product team to prioritize and manage issues
• Collaborate with QA to automate testing
• Collaborate with DevOps to automate deployment
• Design and implement unit tests to ensure product quality
• Assist customers and team members with deep technical issues
• Analyze and resolve bugs and other issues received through the support channel

Explore Customer Issues Developer at Heretto. Review requirements and application details.

Customer Issues Developer

DevOps Engineer

• Design and maintain scalable cloud infrastructure
• Build and optimize CI/CD pipelines
• Implement monitoring, logging, and alerting
• Automate deployment processes and reduce manual toil
• Collaborate with development teams to ensure reliable releases
• Maintain security best practices
• Troubleshoot production issues and implement preventive measures
• Create infrastructure and operational documentation
• Stay current with DevOps tools and cloud technologies
• Scale and manage Heretto's infrastructure supporting content management and knowledge publishing solutions

Explore Senior DevOps Engineer at Heretto. Review requirements and application details.