Digital Banking Support Specialist

Heritage Bank NW

. Complete daily operational tasks for the Digital Banking team .

Posted 10/23/2026full-timeTacoma • Washington • United StatesJunior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing operational tasks in digital banking. Proficient in handling sensitive information and ensuring compliance with regulatory policies.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsKnowledge of MS Office ProductsAttention to DetailUnderstanding of Debit/Credit Relationships

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryGeneral Math SkillsOperational ComplianceTroubleshootingAccount Reconciliation

Soft Skills

Effective Communication SkillsInterpersonal SkillsTime ManagementOrganizational SkillsIntegrity

Tools & Technologies

JiraComputer-Sharing SoftwareMulti-Line TelephonePhotocopierScanner

Certifications & Qualifications

High School DiplomaCoursework in Business or Accounting

Industry Keywords

Digital BankingOperational PoliciesConfidentialityCustomer Financial DataElectronic Banking

About the role

Key responsibilities & impact

Complete daily operational tasks for the Digital Banking team
Review and resolve service requests
Respond to internal and external inquiries
Ensure timely completion of operational activities and compliance with operational and regulatory policies and procedures
Research and respond to customer inquiries via Jira, email, phone, or in person
Protect and maintain confidentiality of customer financial data when handling requests and transactions
Set up, implement, and maintain business online banking and Business RDC customers
Troubleshoot and support business and consumer online banking customers remotely using computer-sharing software and over the phone
Reconcile assigned general ledger and bank control accounts accurately and on time
Share knowledge and cross-train in department responsibilities as required or assigned
Work Monday through Friday, typically 8:00 a.m. to 5:00 p.m., with flexibility for training or employee absences

Requirements

What you’ll need

High School Diploma or equivalent required
1+ year recent customer service, data entry, clerical and/or office support experience required
Ability to read, write, speak, and understand English well
Effective interpersonal and written/verbal communication skills
Effective research, attention to detail, time management, and organizational skills
Basic understanding of debit/credit relationships and negotiable instruments
General math skills to balance accounts and process debits and credits accurately
Ability to learn and apply principles, procedures, regulations, and policies
Unquestionable integrity in handling sensitive and confidential information
Working knowledge of office administration practices and procedures
Basic knowledge of MS Office products (Word, Excel, Outlook)
Ability to learn and adapt to new technologies quickly
Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, and facsimile
Willingness to work a flexible and/or rotating schedule or extended hours as needed
Occasional lifting and/or moving up to 10 lbs.
Coursework and/or certification in business or accounting, recent Electronic/Digital Banking experience, and ticketing systems such as Jira are preferred

Benefits

Comp & perks

401(k) plan with company match
Accrued sick time
Employee Assistance Program